Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Our products > Features > Employee Wellbeing

Help to improve your team’s health and wellbeing, wherever they’re working

Deliver non-intrusive pop up reminders to your teams encouraging them to take screen breaks, stretch and hydrate at regular intervals throughout the day.

Help your employees balance their needs with the needs of your customers, leading to improved mental health, reduced absenteeism and increased productivity at work.

Contact centre teams are in need more than ever


of workers say they are burnt out or facing burnout


say there’s been an increase in workload since the beginning of the pandemic


feel under pressure from management to deliver quantity over quality

Survey of 700 UK contact centre workers, Oct 2021.

Check-in with wellness reminders for your team

Consider your teams needs

We’re all busy. And with hybrid working we can easily slip into bad habits. So it’s important from time to time to remind your teams that taking a screen break, stretching or grabbing a drink of water is perfectly healthy and encouraged.


Non-intrusive wellness reminders

Reminders can be sent periodically throughout the day, however we guarantee that they’re non-disruptive and can be paused, minimised and dismissed easily if your team are in the middle of important work.

Increase team productivity

Simply increasing awareness of unhealthy habits can ensure that these early intervention techniques are impacting how people feel. Making them happier, less stressed and therefore more productive.

Included as standard

Our Employee Wellbeing feature is included as standard within all MaxContact licenses so your team can start to benefit from the day you start to use your platform.

How can MaxContact’s Employee Wellbeing tools help you?

What are Employee Wellbeing reminders for your contact centre team?

Dealing with customers day-in-day-out can be stressful, especially if your teams are understaffed or your employees are having difficult conversations with your customers. Our Employee Wellbeing reminders are a series of randomised reminders that pop up throughout the day within the MaxContact platform.

These reminders consider screen time breaks, hydration, stretching and breathing techniques to ensure your team’s wellness is at the forefront of their minds periodically. So you can encourage healthy habits at work – without any additional costs.

Are customer-facing teams' burnt out?

84% say they feel under pressure from their manager to deliver quantity over quality.

We interviewed 700 UK customer-facing workers to see what they said.

Contact centre burnout report

Why you should work with us

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We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

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