Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

UCaaS

Replace legacy telecoms, end-of-life tech or equipment that’s costly and difficult to manage with MaxContact’s streamlined Unified Communications as a Service (UCaaS) solution, powered by global telecoms providers.

A complete telephony solution

35%

Increase in customer satisfaction

96%

Say MaxContact is easy to use

43%

Average increase in sales revenue

Communications for your entire business in one place

Easy management

You never have to fork out for expensive professional services again. Your IT teams can easily manage your entire telephony infrastructure within one portal with MaxContact. Handle your PBX IT and the back-end office in an easy platform.

Features your team will use and love

Forget paying for advanced features you won’t use. Many providers pack complex features in to justify hefty price tags. We’ve simplified things with features you WILL use, every day. Think automatic call routing, skills based routing, hunt group waiting, a unified mailbox, blind and attended transfer, call parking, active directory sync and more.

PBX you control

Sophisticated, affordable, flexible and secure, with cloud PBX you can set up a new PBX in hours, not weeks. Modular building blocks make it easy for admins to create, change and delete PBX services themselves, reducing the need for experts.

Simplify business communications

Make managing your communications easy, with one licence for users and one app that lets your teams select call queues, chat with colleagues, see call stats and set up conference calls, to name just a few.

The best call quality

We know how much call quality matters to you and your customers. We use the best call carriers, optimised for customer engagement platforms that can handle large volumes of calls without compromising on quality.

See our UCaaS solution in action

Book your free demo today.

Request a demo

FAQs

  • What is UCaaS software?
    Unified Communications as a Service (UCaaS) offers a cloud-based communication solution that integrates voice, messaging applications like Microsoft Teams, conferencing and video in one-platform. Typically, UCaaS is used by back-office teams to communicate both internally and externally.
  • What is the difference between UCaaS and VoIP?
    The main difference between UCaaS vs VoIP is that VoIP provides one communication channel (voice telephone calling) whereas UCaaS streamlines multiple communication channels into one dashboard.
  • What are the benefits of UCaaS in a call centre?
    Feed your customer engagement, telephony, PBX, Microsoft Teams, messaging and meetings into one connected platform that makes life easy for your users and for those responsible for managing your communications solution. We’ll work with you to design your solution and plan the migration to the new platform.

Download our UCaaS brochure

See UCaaS in action

Book your free demo today.

Request a demo