How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
UCaaS
Replace legacy telecoms, end-of-life tech or equipment that’s costly and difficult to manage with MaxContact’s streamlined Unified Communications as a Service (UCaaS) solution, powered by global telecoms providers.
A complete telephony solution
Cut costs without compromising
No hardware costs, no hidden charges. Just pay per user and calls made. And say goodbye to paying for unused advanced features. We’ve simplified things with features you WILL use, every day.
Harmonise existing workflows
Easily integrate our UCaaS platform with your existing communications solution and business apps including Microsoft Teams, your CRM and helpdesk software for a streamlined user experience.
Built for contact centres
We know customer communications inside out. We’ve partnered with a global telecoms providers to offer a complete business communications solution for both back office and contact centre teams.
35%
Increase in customer satisfaction
96%
Say MaxContact is easy to use
43%
Average increase in sales revenue
Communications for your entire business in one place
Easy management
You never have to fork out for expensive professional services again. Your IT teams can easily manage your entire telephony infrastructure within one portal with MaxContact. Handle your PBX IT and the back-end office in an easy platform.
Features your team will use and love
Forget paying for advanced features you won’t use. Many providers pack complex features in to justify hefty price tags. We’ve simplified things with features you WILL use, every day. Think automatic call routing, skills based routing, hunt group waiting, a unified mailbox, blind and attended transfer, call parking, active directory sync and more.
PBX you control
Sophisticated, affordable, flexible and secure, with cloud PBX you can set up a new PBX in hours, not weeks. Modular building blocks make it easy for admins to create, change and delete PBX services themselves, reducing the need for experts.
Simplify business communications
Make managing your communications easy, with one licence for users and one app that lets your teams select call queues, chat with colleagues, see call stats and set up conference calls, to name just a few.
The best call quality
We know how much call quality matters to you and your customers. We use the best call carriers, optimised for customer engagement platforms that can handle large volumes of calls without compromising on quality.
FAQs
- What is UCaaS software?
Unified Communications as a Service (UCaaS) offers a cloud-based communication solution that integrates voice, messaging applications like Microsoft Teams, conferencing and video in one-platform. Typically, UCaaS is used by back-office teams to communicate both internally and externally. - What is the difference between UCaaS and VoIP?
The main difference between UCaaS vs VoIP is that VoIP provides one communication channel (voice telephone calling) whereas UCaaS streamlines multiple communication channels into one dashboard. - What are the benefits of UCaaS in a call centre?
Feed your customer engagement, telephony, PBX, Microsoft Teams, messaging and meetings into one connected platform that makes life easy for your users and for those responsible for managing your communications solution. We’ll work with you to design your solution and plan the migration to the new platform.
Download our UCaaS brochure
Download our UCaaS brochure
To find out more about MaxContact’s UCaaS services. Fill in your details below and we’ll email you a copy of our brochure right away.
