How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
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How MaxContact can help you get ahead in your sector
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Scripting
Improve agent performance, reduce errors, and increase customer satisfaction
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Better scripting leads to better outcomes
Simplify multiple campaigns
Working on multiple campaigns at the same time can be confusing. With clear call scripting, teams always have the information they need and know the right questions to ask.
Set up sales for success
Get messaging on point, counter common objections and double down on your most persuasive facts and features.
Supercharge customer services
Delight customers with helpful, well informed support services. Use scripting to quickly get to the heart of customer challenges.
Conversation scripting and workflows for call centres
Create and edit complex conversation scripts
Ask the right questions, counter objections and lead conversations forward. Good scripts lead to great results. Create and adapt scripts for calls, webchats and email with our easy-to-use drag and drop editing tool.
Built-in data validation on calls
Create scripts that validate crucial data, whether that’s simple information like email addresses and phone numbers, or more complex information for credit checks.
Build winning workflows
Design flexible customer journeys with built-in triggers. Automatically send emails, SMS and invites and reminders for follow-up calls.
See our scripting software in action
Book your free demo today.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Scripting FAQs
- What is call scripting?
Call scripting is the practice of creating clear, concise conversation scripts for your teams and let them steer better conversations. Scripts can be as straightforward or complex as you need. Use our tools to add questions, create branching paths, and integrate third-party data. - How does call centre scripting software scripting work?
Team leaders can write flows and conversation scripts that will be presented to your teams with useful in-the-moment information on one screen. You can even make script changes on the fly, or revert to a previous version with a quick click. - What are the benefits of conversation scripting?
There are many benefits including delivering consistent customer service communications, improving workflows, and quicker response times. Having easy-to-use templates for new call centre agents will also aid onboarding and training.
Get call centre scripting templates
Download to discover scripting examples for dealing with difficult customers through multiple channels and different use cases as well as some top tips for writing your own call centre scripts.
