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How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Download our free UK Contact Centre KPI Benchmarking Insights Report
Our in-depth report, based on a survey of 500 UK contact centre leaders, provides the crucial data and analysis you need to benchmark your performance and drive improvement across your operations.
What’s inside the report?
- ▪️ Detailed KPI breakdowns for sales, debt collection and customer service sectors.
- ▪️ Industry averages for critical metrics across sales, debt collection and customer service, including Call abandonment, Success per call, Right Party Contact (RPC) and Promise to Pay (PTP) rates; As well as Average Handle Time (AHT), First Call Resolution (FCR) and Customer Satisfaction (CSAT).
- ▪️ Expert analysis on improving team performance and agent retention.
- ▪️ Insights on emerging trends like AI and speech analytics.
- ▪️ Practical strategies to enhance efficiency, boost customer satisfaction, and increase sales.
Download your free copy of the 2024 UK Contact Centre KPI Benchmarking Insights Report today and start your journey towards contact centre excellence.
Why download the benchmark report?
- ▪️ Gain a competitive edge: Compare your performance against industry standards and identify areas for improvement.
- ▪️ Optimise operations: Learn which metrics truly matter and how to leverage them for success.
- ▪️ Future-proof your contact centre: Understand emerging trends and technologies shaping the industry.
- ▪️ Enhance team performance: Discover strategies to motivate agents, reduce turnover, and improve productivity.
- ▪️ Drive business outcomes: Learn how top performers balance efficiency with customer satisfaction to achieve results.
Who is this report for?
- ▪️ Contact centre managers and team leaders
- ▪️ Operations directors
- ▪️ Customer experience professionals
- ▪️ Sales and debt collection leaders
This report offers invaluable insights into the metrics that truly drive contact centre success. A must-read for any leader looking to optimise their operations.
Ben Booth, CEO, MaxContact
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