How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
See firsthand why we've won so many awards.
Enhance productivity, streamline operations, and deliver exceptional experiences that generate revenue – no commitment required. Start your free trial now!
Advanced outbound dialler
Add communication channels
Seamless CRM or Debt software integration
Our Contact Centre Platform
Overview
MaxContact’s platform is continually developed, with new updates and features released every two weeks. We publish our roadmap quarterly, and customers feed into the features built. They also get the option to join the MaxContact Design Partner scheme – helping to shape the future product.
Outbound Contact Centre
Automate outbound dialling in an intelligent and compliant way, with in-built Answer Machine Detection (AMD) and data prioritisation to reduce manual effort from your contact centre team.
Omnichannel Contact Centre
Customers want flexibility, simplicity and consistency – regardless of their preferred channel. Integrate phone, email, webchat, and social media for a more convenient and efficient experience.
AI & Speech Analytics
MaxContact’s analytics tools help you understand performance and emerging trends. Use our advanced AI-powered chatbot designed to meet the growing demand for instant answers.
Accolades
At MaxContact, we pride ourselves on having the right credentials and certifications to deliver outstanding results. Our team has a wealth of industry experience and have undergone rigorous training to deliver best practices in the industry. With MaxContact, you can be assured of partnering with experts who will drive the success of your business.
Gartner Speech Analytics Report 2023
Top CCaaS vendors – CX Today 2023
Top CCaaS vendors – Call Centre Helper 2023
Rated 4.75/5 on Trustpilot
ISO 27001 9001 Cyber Essentials Plus PCI
We’ve found everything incredibly well organised, efficient, and we enjoy working with the MaxContact team. Having tried other dialler systems, it’s easily been the most stable, reliable outbound dialler we’ve used.
Mark Thomas, CEO
Being able to offer a complete converged solution and not having to have multiple systems is a huge benefit, we can see the client’s journey no matter what interaction channel they come in on, helping us to offer our client’s customers a better customer experience.
Adam Robinson, IT Director
Our accreditations
Increase contact and success rates with our outbound call centre solution
Our call centre solution helps take the manual work off your call centre teams, and help them reach the right contact, at the right time.
Some key features that help outbound teams –
- Outbound automated dialler
- Two-way & Bulk SMS
- Campaign data management & prioritisation
- Advanced conversation scripting
- Call monitoring, whispering & barging, plus unlimited call recording
Start Your Free Trial Today
Enhance productivity, streamline operations, and deliver exceptional experiences that generate revenue – no commitment required.