How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
AI Agents for Contact Centres
Scale your revenue without scaling your costs or sacrificing customer experience
Make The Most of AI Agents and Your Teams
MaxContact’s Conversational AI, doesn’t just take and make calls – it powers conversations that convert, 24/7. Whether it’s chasing overdue payments, capturing lead details or setting up a direct debit, our voice assistants are trained to handle the routine interactions so your people can handle the big stuff.
Real Business Results that Drive Revenue
Decrease in Average Handle Time (AHT) through efficient AI interactions
Improvement in First Contact Resolution (FCR) with accurate, consistent responses
Reduction in cost-per-contact compared to agent-handled interactions
Increase in payment collection rates through timely, effective outreach
Customer satisfaction score with AI interactions across industries
Powerful Benefits of AI Agents
More revenue, fewer costs
Reduce contact centre costs by up to 40%. Collect more, escalate less, and route only what truly needs a human.
Conversations that feel human
Our voice and chat AI understands intent, emotion, and context. So customers don’t get stuck in robotic loops.
Deploy rapidly
No need to wait months to see results, start seeing ROI within weeks with a simple set up that your team will love.
Intelligent AI Agents Designed for Results
Outbound AI Voice Agent
Our intelligent outbound assistants engage customers with natural, empathetic conversation that drives real outcomes:
Payment collections with tailored approaches for different scenarios:
o “Make a payment today”
o “Set up a payment plan”
o “Security and compliance checks”
o “Complete loan application”
Real-time processing capabilities:
o Secure payment handling via pay-by-link or IVR
o Automatic CRM updates with call outcomes
o Intelligent escalation to agents when needed
o Appointment scheduling with calendar integration
Inbound AI Voice Agents
Our Inbound AI Agent transforms your digital channels with intelligent responses to common customer queries:
Handles high-volume enquiries like:
o “What’s my current balance?”
o “When is my next payment due?”
o “How do I return this item?”
o “Where is my order?”
Available across multiple channels:
o LiveChat on your website
o WhatsApp Business integration
o SMS interaction capabilities
o Self-service portal assistance
Technical capabilities:
o Natural language understanding
o Context-aware conversations
o Continuous learning from interactions
Industry Solutions Tailored for You
Finance & Collections
Increase collection rates whilst reducing operational costs and maintaining positive customer relationships.
• Boost conversion rates on payment reminders
• Reduce days outstanding on accounts
• Maintain customer goodwill during collections
• Scale collection efforts without additional staff
Housing & Utilities
Transform customer communication whilst reducing support costs and improving satisfaction.
• Reduce call waiting times by 40%
• Handle routine enquiries without agent involvement
• Ensure critical issues reach the right teams quickly
• Improve first-time resolution rates
Retail & E-commerce
Deliver exceptional customer service at scale across the entire purchase journey.
• Reduce basic enquiry handling costs by 67%
• Maintain high customer satisfaction scores
• Convert service interactions into sales opportunities
• Scale support during peak seasons without additional hiring
Local Government & Parking
Improve resident services whilst managing budgetary constraints.
• Handle 30% more enquiries without additional staffing
• Manage seasonal peaks effectively
• Improve resident satisfaction with immediate service
• Increase digital channel adoption
The MaxContact Difference
Work with experts who understand your market and regulatory requirements. Get AI up and running quickly with minimal IT disruption.
- No data silos or disconnected systems
- Complete visibility of customer journey
- Ongoing support from people who understand your business
- Peace of mind with data security and privacy
Join leading UK organisations already benefiting from MaxContact’s AI Agent solutions. Our team is ready to show you how they can work for your specific business needs.
Frequently Asked Questions
How does MaxContact’s AI get smarter over time?
Our Conversational AI is built to improve continuously. With every interaction, it learns what works—refining scripts, improving tone, and boosting resolution rates. You’ll see better outcomes month after month without lifting a finger.
What’s the onboarding process like for Conversational AI?
We make it fast, simple, and tailored to you. Here’s what to expect:
- Discovery & Design (2–3 weeks)
We map your challenges, design smart conversation flows, and build around your brand and goals.
- Implementation & Testing (2–4 weeks)
Our team handles integration and testing with your existing systems to ensure everything works as it should before go-live.
- Launch & Optimisation (Ongoing)
After launch, we continuously monitor performance, refine scripts, and expand to additional use cases based on your results and feedback.
How much agent time can Conversational AI save?
Conversational AI can handle up to 70% of routine interactions—like FAQs, payment reminders, and account updates—freeing up your agents to focus on high-value conversations that convert or retain customers.
What types of conversations can your AI handle?
We focus on real business outcomes. That includes:
- Outbound payment reminders
- Payment plan setups and escalations
- FAQs like “Where’s my order?” or “What’s my balance?”
- Secure payment processing
- Booking appointments and routing complex queries to the right team
How quickly can we go live?
You’ll typically be live within 4–6 weeks. Our onboarding process includes discovery, integration, testing, and launch—handled by our in-house experts, with minimal demand on your IT team.
Will this replace my agents?
No—and it shouldn’t. AI takes care of repetitive, low-value interactions so your agents can focus on complex cases, upsells, or handling vulnerable customers. It’s about enabling your people, not replacing them.
Is it secure and compliant?
Yes. MaxContact’s platform is hosted in Microsoft Azure, fully GDPR-compliant, and ISO27001 certified. Our payment flows are PCI-DSS compliant, and we support secure agentless and agent-assisted transactions.
How does it integrate with our existing systems?
Easily. We integrate with major CRMs, payment providers, and ticketing systems. If you use a bespoke platform, we’ll work with your team to deliver a custom integration.
Can I track how the AI is performing?
Absolutely. You’ll get access to a performance dashboard showing key metrics like resolution rates, customer sentiment, and call outcomes—plus regular reviews with our team to optimise performance.
Explore other features
Outbound & Inbound voice
Digital channels
Analytics, AI & Optimisation
