About the job

Our Adoption team (part of the overall Customer Success Team) launch our customer’s journey with MaxContact – onboarding and configuring their solutions, proactively assisting and driving Adoption. They are also there to support clients on their Questions throughout the customer lifecycle. 

This role will involve Customer Care (Support) and Onboarding (Implementation) and is very important to ensure that our clients are able to adopt our solutions and achieve their success outcomes. 

This is a hybrid role, our office is based in Manchester, and customer visits will be necessary.  

We have a number of open positions and are looking for individuals with 1 year plus experience in a SaaS business (in Support or Implementation functions) with customer facing roles. 

Key Responsibilities 

• Provide guidance to clients, answering their questions on how to use our SaaS products. Questions are received from email tickets, webchat or from phone calls. 

• Contribute to Onboarding projects with a focus on post go-live hypercare activities to ensure that clients are supported during this crucial phase and adopting high value add features. 

• With training and development be able to deliver SMB Onboarding projects with a focus on delivery and achieving success outcomes. Our Onboarding process involved Discovery & Design > Build & Configuration > Testing & G0-live. 

• Cross functional collaboration: across the Customer Success Team and throughout the wider business. 

• Deliver positive experiences for our clients, measured in survey scores. 

Benefits 

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days  

• Cycle to work scheme  

• Birthday day off 

• Pension  

• Quarterly team socials and mixed team events  

• Salary sacrifice matched to pension (NI contribution)  

• Employee perk scheme 

• Employee referral scheme 

• Life insurance x4 salary (after 6 months) 

• A continual “shopping list” of benefits to be added as the success of the company continues 

How to Apply

Please send your resume and cover letter to jamie.macsween@maxcontact.com

More about MaxContact:

About MaxContact 

Founded in 2014 by a team of contact centre and communications experts, MaxContact was built to challenge the status quo and deliver a smarter, more service-driven alternative to legacy CCaaS providers. Today, we’re one of the fastest-growing UK-based Contact Centre as a Service (CCaaS) platforms—trusted by businesses to transform how they engage with their customers and empower their employees. 

Our cloud-native, omnichannel engagement platform helps organisations deliver seamless customer experiences across voice, email, SMS, social, and web chat. Designed with scalability, flexibility, and ease-of-use at its core, MaxContact puts customer experience and agent wellbeing at the centre of every interaction. 

Market Opportunity  

The global shift towards digital-first, AI-enhanced customer engagement is reshaping the contact centre landscape. Organisations across industries—from customer support to sales—are demanding intelligent, integrated solutions that combine automation, self-service, and real-time analytics. 

The UK contact centre software market alone is valued at over £1 billion in license revenue, and more than £2 billion when accounting for consumption-based services. With AI, Conversational Intelligence, and omnichannel engagement driving the next wave of innovation, MaxContact is perfectly positioned to scale across the UK, Europe, and international markets. 

The Team 

With 65+ dedicated team members and private equity backing, MaxContact is in an exciting phase of growth. We’re an ambitious, pragmatic team aiming to disrupt a mature market through agility and innovation. 

At MaxContact, everyone has a voice. We trust our people, value continuous learning, and embrace a growth mindset. If you’re looking for a high-impact role with real autonomy and the opportunity to shape the future, we’d love to hear from you.