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Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
[Webinar] BPO Pulse 2025:
Growth, Tech & Trust – Insights from MaxContact & HGS
The BPO sector is evolving fast. AI is now a priority, outbound is making a comeback, and tech is the new competitive advantage. But how are BPOs really adapting—and where are the smart operators focusing next?
Join MaxContact and HGS for a fast-paced, insight-packed webinar where we break down the findings from MaxContact’s State of the UK BPO Report and explore how HGS—global experts in digital customer experience—are putting strategy into action.
Friday 22nd August I 13:00-14:00
Register Today
What to expect:
You’ll leave with practical takeaways on adding AI into your contact strategy, plus how to build trust through people and technology. Highlights include:
▪️ Top trends shaping BPO strategy in 2025
▪️ How HGS is applying AI, automation and analytics to drive outcomes
▪️ What high-performing CX looks like today—and what’s coming next
▪️ Q&A with leading industry experts
BPO Pulse 2025 by the Numbers
BPOs planning geographic expansion
BPOs prioritising AI adoption in 2025
Meet the Panel
Hear from a panel of senior leaders from MaxContact and HGS, customer experience and business process outsourcing experts, as they share exclusive insights, practical strategies, and real-world experiences shaping the future of BPO operations.
Carrie Ramskill, COO at HGS
Carrie Ramskill is COO of HGS UK, where she oversees operations, support services, and business development across the UK and South Africa. With over 25 years of experience in the contact centre industry—including 13 years in BPO—Carrie is a recognised leader in operational transformation and customer experience delivery.
Matthew Hanley, Director of Services at HGS
Matthew Hanley is Director of Service Development & Solutions at HGS UK, where he leads the design and delivery of innovative, tech-enabled services for clients across the customer experience space. A business and digital transformation leader, he brings a proven track record of reimagining services, operations and experiences.
Kayleigh Tait, Director of Marketing at MaxContact
Kayleigh Tait is Director of Marketing at MaxContact, a contact centre technology helping organisations drive better outcomes through powerful, compliant, AI solutions. With more than a decade of experience in B2B marketing and a background spanning tech, telecoms and professional services, Kayleigh leads the company’s brand, content and go-to-market strategy.
Register Today
Clear insights. Smart strategies. And a few things that might surprise you. See what’s driving change in outsourcing. Register to save your seat and get the replay directly to your inbox.