How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Connect with your customers in the best way for them
Have two-way WhatsApp conversations with your customers whether it’s to help close a sale or solve a problem.
million WhatsApp users in the UK in 2021
of WhatsApp users in Great Britain admitted to using this service every day
Source: Statistia
Communicate using WhatsApp with MaxContact
Efficient communication – for you and your customer
80% of adults believe messaging a business on WhatsApp offers convenience. With MaxContact you can send and receive messages with customers on WhatsApp all within one platform.
Meet customer expectations every time
Define your response times for responding to your WhatsApp messages and ensure your teams are meeting SLAs.
Save time and be consistent
Save time, maintain consistent messaging with ready-to-go outbound templates, and respond instantly using canned responses — all while delivering the personalised experience your customers expect.
How can WhatsApp from MaxContact help you?
Continue sales conversations
Respond quickly and efficiently to sales enquiries with message templates and quick responses. So, your customers get the information they need – quickly.
Secure messaging for debt resolution
Send secure encrypted messages about customer balances, outstanding payments or to encourage payment of bills.
Efficient customer service
Respond to customers quickly and efficiently. Quick replies let you save and reuse messages you frequently send so you can easily answer common questions quickly.
How does WhatsApp for Business work using MaxContact?
Setting up WhatsApp for business is simple. You create your business account with your logo, business bio and contact details. Once your account is business verified, we help you set up message templates, SLAs and your teams that handle interactions like any other communication channel within your MaxContact platform.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
