How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Smarter Engagement. Stronger Relationships. Revenue Growth.
Turn every conversation into a growth opportunity. MaxContact helps you connect smarter, enhance conversations and drive measurable results with our AI-powered contact centre platform.
Trusted by thousands of users in businesses of all sizes
Contact Centre Software Supported By Contact Centre Experts
Maximise your outbound team’s performance
Have more conversations with the right people at the right time with MaxContact’s automated contact data prioritisation and compliant outbound dialling.
Multi-tasking made easier, handle omnichannel inbound and outbound conversations seamlessly
Make the most of every minute with MaxContact’s outbound, inbound and omnichannel blended functionality. Meet customers where they are, respond to inbound contact and perform outbound activity.
Compliant dialling, secure payments & integrated into your business
Tick the compliance boxes with Ofcom-compliant dialling and PCI-compliant payment processing. Bring contact centre conversations into the heart of your business with CRM and telephony integration with MaxContact’s secure cloud-based contact centre solution.
Our Customers Love Us
Explore our collection of verified customer feedback, providing transparent evidence of our consistent quality and unwavering commitment to customer satisfaction.
Have Smarter Conversations with Spokn AI
Drive better conversation outcomes with data-backed insights.
Improve agent performance and decision-making by understanding conversation sentiment, call trends, top performer analysis and customer objections — powered by Spokn AI’s advanced speech analytics technology.
Intelligent Customer Contact to Drive Business Results and Efficiency
Get better outbound campaign results with less effort.
Increase success rates with advanced outbound dialling, easy-to-use scripting, PCI-compliant payments, outbound skills-based routing and automated contact prioritisation. So you connect the right person in your team, to the right contact at the right time – for better close rates and call outcomes.
Bring phone and digital conversations together and set-up self-serve options in minutes.
Connect with customers faster and easier on any channel. Automatically send customers to the right agent and avoid long wait times with call-back options. Get better equipped for large call volumes and resolve simple queries without needing an agent using IVR technology, easily set up with our drag-and-drop functionality.
Empower your team to succeed with focused support
Supercharge your contact centre team and give them the best chance of success with MaxContact’s easy-to-use interface, designed and built to make work-life easier. Plus, live monitoring, coaching, whispering and barge functionality, plus unlimited recording, allows you to provide continued support for your team when they need it.
Contact centre platform tailored to your needs – by contact centre experts.
Your contact centre solution is built to your needs with the advice and support of a team of contact centre experts, helping you and your team reach their maximum potential.
“We were working with an enterprise ‘top 5’ provider – working with MaxContact has been completely different. Their team are experienced in technology, compliance, security and the industry. Support is no longer a battle. ”
VP, Firstsource
Real Business Results that Drive Revenue
Increase in successes per agent through automated dialling.
Reduction in handling time to increase agent efficiency.
Double your sales conversion rates with advanced contact strategies.
See MaxContact’s contact centre platform in action
Power your outbound teams
Set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time.
Build agent efficiency
Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.
AI insights increase performance
Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.
Multichannel multitasking
Create a team of multitaskers with inbound and outbound multichannel contact management.