How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Build a Business Case for Speech Analytics – Free Template
This business case template will cover all the crucial elements needed to excite your company about unlimited insights and better performance through AI Speech Analytics.
This template will help you to:
Demonstratable ROI
Learn how to demonstrate the potential ROI to decision-makers with our handy ROI calculator
Make improvements across the board
Discover how AI Speech Analytics can improve quality assurance, operational efficiency, and agent performance
Show bottom line impact
Understand the financial benefits, including cost savings and revenue uplift opportunities
Benchmark performance
Access industry benchmarks and performance metrics to support your case
Who is this for?
Contact Centre Leaders: Struggling with performance and compliance? Build a case for speech analytics to address these challenges.
Quality Assurance Leads: Enhance QA processes with data-driven insights from Spokn AI to improve agent performance.
Operations Directors: Boost efficiency and reduce costs. Learn how speech analytics streamlines contact centre processes.
Finance Executives: Justify new tech investment with clear ROI projections and financial benefits of speech analytics, made easy with our ROI calculator.
Meet Spokn AI.
MaxContact’s Speech Analytics solution for the sales and collections – understand the why behind every conversation.