Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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Find out how MaxContact helps businesses like yours.

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Read our story so far and how we do things differently.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

How to build a true ‘customer first’ approach – and prove it

Almost every organisation says they put customers first, but not all of them match words with action. It’s vital that businesses commit to a genuine customer-first strategy, with 75% of customers saying that they would spend more with a company that offers good customer experience (CX).

In this ebook, we show you how to build a true customer first approach. For your free copy of How to build a true ‘customer first’ approach – and prove it, simply fill in your details.

In this ebook you will discover –

  • How to build and measure a true customer first approach
  • How to reveal the truth behind every customer interaction and take action to improve customer experience
  • Why AI-driven speech analytics should be a key building block of your CX strategy
  • The ROI of speech analytics in your contact centre.