All your communication channels in one place


Reach more people and Improve efficiency of outbound communication teams


Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce


Ready to evolve your communications?

Book demo


BPO Industries

A platform tailored to you, to help you win and retain business


Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions


Drive efficiency with automation and omnichannel


Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform


Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy


The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy


Flexible UCaaS solutions for your entire business


Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently



MaxContact Manifesto: The Year of the Agent

The customer engagement sector has a burnout problem.

For those on the phone to customers, two years of mounting workloads and little interaction with colleagues has taken its toll. They are also receiving less training: a fortnight of in-person onboarding is now being wrapped up in a two-hour training video.

And we can’t ignore it any longer. Good people are leaving in their droves, often leaving the industry for good. Many of those left are at breaking point.

As an industry, we’ve always put the customer first but if we don’t also balance this with employee needs, we will all suffer.

This isn’t just the moral thing to do. You can’t have great customer experience without happy and engaged employees.

We’re calling for a commitment from industry leaders to make 2022 the year of the agent.

This means transforming working practices to put the wellbeing of frontline customer service staff at the heart of everything we do.

We need sustained commitments through initiatives, tools and policies that demonstrably support contact centre specialists to do their jobs better, and put their wellbeing first.

Those working in customer-facing roles are the hidden backbone of society. From helping us when credit card bills are due to making sure we can get tickets to our favourite shows, staff up and down the country are meeting our every need.

Let’s give them the support they deserve.


of workers say they are burnt out or facing burnout.


say there’s been an increase in workload since the beginning of the pandemic.


feel under pressure from management to deliver quantity over quality.