real businesses, real solutions, Maximum Impact

Britain’s largest pawnbrokers, H&T, were frustrated by the lack of flexibility from their traditional physical dialler solution that was hampering growth. MaxContact’s solution has unlocked business flexibility, allowing for flexible support and happier teams.

Established in 1897, H&T Pawnbrokers has grown to become Britain’s largest and longest-serving pawnbroker.

With 260 stores, H&T Group is proud to have expanded its financial services, supporting the differing financial needs of customers across the country.

We spoke with Gareth Morgan, Operations and Communications Manager, to understand what encouraged H&T Group to trust MaxContact with its vital customer communication.

Commercial insurance services provider, Compare My Insurance, were frustrated by their previous system which meant they weren’t dealing with customers efficiently and were missing out on opportunities. MaxContact’s solution has provided stability and reliability, boosting contact rates and efficiencies.

Since its launch in 2008, Compare My Insurance has grown to become one of the largest independent insurance and protection specialists in the UK.

CEO Mark Thomas describes the secret to their growth as “Efficiency, brilliant prices and great service that empowers customers to run their businesses.”

To achieve their business goals, Compare My Insurance need a sophisticated dialler system that allows them to service every customer as quickly as possible. Find out what Mark thinks of MaxContact’s platform…

Firstsource is a leading provider of business process solutions to more than 100 global businesses across varied industry sectors in the US, UK, Philippines and India. With such a wide range of clients, Firstsource brought MaxContact onboard to provide a bespoke, stable solution.

Firstsource’s previous contact centre solution had stability issues, a lack of support and was difficult to customise. They needed a reliable solution that helped them to win new business and could be adapted to meet changing client demands.

Chirple offers bespoke customer contact solutions that deliver targeted and effective lead generation and appointment bookings for businesses across the UK. Chirple chose to replace their on-premise, inflexible dialler with MaxContact’s cloud-based, secure outbound engagement solution to revamp their offering.

Chirple had been using an on-premise dialler, which had worked for them for many years but was becoming increasingly inflexible. Additional challenges included problems working across multiple locations, an inability to scale, slow script creation and insufficient dashboards and wallboards. Chirple also needed a solution with a high level of data security to meet their client expectations.

APJ Solicitors is a leading financial mis-selling specialist, handling cases in mis-sold pensions, insurance premiums or investment schemes. MaxContact partnered with APJ Solicitors to increase efficiency and productivity of their teams, who operate in multiple locations.

APJ Solicitors were looking for a contact centre solution that could increase call volume, seamlessly manage multiple communication channels and boost their team’s efficiency. They were previously using a VOIP phone system, but this no longer met the growing business’ needs, as the team were working from time-consuming spreadsheets and abandoning a large amount of calls. MaxContact were onboarded to support their business growth and improve team efficiencies with our omnichannel customer engagement software.

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CC33 is a full-service contact centre specialising in telemarketing, consultancy and boutique services. Using MaxContact’s outbound communication and BPO specific tools helped CC33 to transform their offering and improve their client and agent experience.

CC33 needed a solution that could deliver bespoke, high level end-to-end solutions for their clients and future prospects. They came to MaxContact looking for a partner with extensive BPO experience and a way to bring their inbound and outbound communications together, to improve their call dialling function and win new business.