Development - MaxContact

By industry Professionals

MaxContact has been developed in house, by professionals who have been working within the contact centre industry for over 15 years. This knowledge of the contact centre industry means our solution has been built to include all the features your contact centre will require with features that “work as expected.”

Development Strategy

Our development strategy ensures that our software is developed to the highest industry standards for development best practices as well as security. We consider not only the security aspect of the software, but the infrastructure and data content implications. All development of MaxContact, from software feature risk assessment to log analysis security are carefully considered.

The roadmap for our product is driven by our customers, they use our solution every single day so we listen to their feedback and suggestions on how we can make our solution even better.

Review

We analyse and review the clients needs and wants, market change direction and possible improvements to existing features.

Produce

Developers follow strict design specs to make sure we have a high rate of success with development from specification, meaning more features more often.

Design

Split 8 week release cycle into four, two week sprints. Fitting in as much as we can within the timeframe with desired output criteria.

Test

Heavy testing is done in both our lab environment, internally, with end user testing and on beta clients before release.

Custom Integration

One of the most common questions we get asked is “Can you integrate with our existing CRM software?” The beauty of MaxContact is the system comes complete with a rich set of API’s ranging from the simplest web-lead ‘Priority Dial’ feature to seamless integration with your CRM including screen pop and automatic data transfer. With over 80% of our clients having some form of integration you can talk to us about your requirements and chances are we will have come accross the issue.

Exports

Export information back out of MaxContact to update your system with the outcomes of calls, keeping systems always up to date

Auto Data Imports

Bulk import lists directly from your own CRM based or import singular records as and when required based on your business processes. The flexibility puts the power of our software in your hands.

Priority Dialling

Prioritise your web leads, we know they are your most important resource. With an average call time of 30 seconds from import to call, you can make sure your web enquiries are called immediately

GUI Builder

With our Graphic template designer reduce technical burden to create templates to reduce further developer involvement

Record Updates

Our unique enterprise software will allow you to update one or even multiple records to reactivate, move or simply change the recall time. Truely offering you complete control over your data

Kill Lists

Ensure your client is not called needlessly after a back office system update, simply kill the list on our system automatically

Odata is a protocol that allows you to access information on the web. The beauty of OData is that it allows us to expose any information in standardised format over the web. It uses REST architecture and is visible using any browser over industry standard HTTP protocols. Here at Maxcontact we took our time researching Business Intelligence Platforms and came to the conclusion Odata was the right choice for us and our customers.

Here are a few reasons why we chose OData:

Promoted by Microsoft – with the backing of such a big company we know it’s future is in safe hands.
You can build your reports without the need to pay for Professional Services
Compatible with SSRS (SQL Reporting Services)
Easily used in mobile Apps
Full CRUD Support

We service up to 6 campaigns at a time, MaxContact is by far the most feature rich product we have ever used. with out it we wouldn’t be able to meet our clients requirements.

UTILITA

We have been working with MaxContact staff for a long time, we constantly push the boundaries of finite configuration requirements which they are always there to help with.

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Custom Development

We differentiate ourselves from our competitors by offering our clients Custom Development to tailor our solution to your exact requirements.

Our Inhouse Development Team are constantly working on Custom Development for our customers ranging from: