By industry Professionals
MaxContact has been developed in house, by professionals who have been working within the contact centre industry for over 15 years. This knowledge of the contact centre industry means our solution has been built to include all the features your contact centre will require with features that “work as expected.”
Our development strategy ensures that our software is developed to the highest industry standards for development best practices as well as security. We consider not only the security aspect of the software, but the infrastructure and data content implications. All development of MaxContact, from software feature risk assessment to log analysis security are carefully considered.
The roadmap for our product is driven by our customers, they use our solution every single day so we listen to their feedback and suggestions on how we can make our solution even better.
One of the most common questions we get asked is “Can you integrate with our existing CRM software?” The beauty of MaxContact is the system comes complete with a rich set of API’s ranging from the simplest web-lead ‘Priority Dial’ feature to seamless integration with your CRM including screen pop and automatic data transfer. With over 80% of our clients having some form of integration you can talk to us about your requirements and chances are we will have come accross the issue.
Odata is a protocol that allows you to access information on the web. The beauty of OData is that it allows us to expose any information in standardised format over the web. It uses REST architecture and is visible using any browser over industry standard HTTP protocols. Here at Maxcontact we took our time researching Business Intelligence Platforms and came to the conclusion Odata was the right choice for us and our customers.
Here are a few reasons why we chose OData:
- Promoted by Microsoft – with the backing of such a big company we know it’s future is in safe hands.
- You can build your reports without the need to pay for Professional Services
- Compatible with SSRS (SQL Reporting Services)
- Easily used in mobile Apps
- Full CRUD Support
We differentiate ourselves from our competitors by offering our clients Custom Development to tailor our solution to your exact requirements.
Our Inhouse Development Team are constantly working on Custom Development for our customers ranging from: