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Duty of Care Gap report: The cost of poor mental health to your business

How poor mental health of employees is costing UK contact centres almost £1 billion each year, and what you can do about it.

Our new study has revealed that those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year.

Poor mental wellbeing costing the industry over £990m in lost productivity every year.

Download our new study, Duty of Care Gap, to discover:

  • The state of play in the contact centre industry. For example, 95% of workers say that work-related mental wellbeing problems are making them less productive at work, with lost productivity costing the industry £990 million per year.
  • What you can do to begin to improve mental health in your contact centre.
  • What MaxContact is doing to help improve contact centre worker’s physical and mental wellbeing at work.
Duty of care report - mental wellbeing in your contact centre.