Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

The latest contact centre technology news and insights

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Duty of Care Gap report: The cost of poor mental health to your business

How poor mental health of employees is costing UK contact centres almost £1 billion each year, and what you can do about it.

Our new study has revealed that those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year.

Poor mental wellbeing costing the industry over £990m in lost productivity every year.

Download our new study, Duty of Care Gap, to discover:

  • The state of play in the contact centre industry. For example, 95% of workers say that work-related mental wellbeing problems are making them less productive at work, with lost productivity costing the industry £990 million per year.
  • What you can do to begin to improve mental health in your contact centre.
  • What MaxContact is doing to help improve contact centre worker’s physical and mental wellbeing at work.
Duty of care report - mental wellbeing in your contact centre.