Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Evaluating Speech Analytics Technology – Comprehensive Buying Guide

This guide will help you cut through the noise of AI, ensure you get the product that meets your needs, and give you confidence that you have chosen based on what matters to your business.

This guide will cover:

Key Evaluation Factors

Explore 8 crucial aspects to consider when assessing speech analytics solutions, ensuring you make an informed decision for your contact centre.

Demo Checklist

Arm yourself with essential questions to ask during product demonstrations, helping you uncover each solution's true capabilities and limitations.

Provider Comparison Matrix

Utilise our customizable scoring system to objectively compare different providers, making it easier to identify the best fit for your needs.

Transparent Buying Process

Learn industry best practices for conducting a fair and transparent procurement process, ensuring you select the right speech analytics partner.

Who is this for?

Contact Centre Directors: Make informed decisions about AI Speech Analytics to boost revenue and enhance customer experience.

Technology Procurement Managers: Navigate the selection process confidently with our comprehensive guide to evaluating speech analytics solutions.

Quality Assurance Managers: Discover how to choose the right speech analytics tool to uncover valuable insights and improve team performance.

Compliance Officers: Learn to assess ethical AI practices and data privacy measures when selecting a speech analytics provider.