How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
Fee Policy
| Replication Database | £250pm |
| Additional Lines | £1.10 each pm |
| Additional DDI’s | £1.10 each pm |
| Local and national (outside bundle rate) | 1.05 ppm |
| Mobile (outside bundle rate) | 2.75ppm |
| SMS (outside bundle rate or sent via IVR) | 6p/SMS**** |
| SMS Long Number | £25 per number pm |
| Advanced Text To Speech | £20/million characters |
| Professional Service Level 1 | £895 per day |
| Professional Service Level 2 | £1,195 per day |
**** Single SMS message template may incur multiple SMS charges dependent on the length of the message and characters used in accordance with industry protocol (160 character limit per SMS)
Bundle Usage
Only if Stated using a Bundled Minutes Deal. Outbound and Inbound minutes are included in the monthly rental but are subject to Reasonable Business Usage (see contract).
Inclusive minutes only apply to mobile bands FM1-FM6 (Vodafone, O2, EE, and Three) and local and national rates ONLY. All other call charges will be charged at our standard rates (above). Should Reasonable Business Usage be exceeded the above rates also apply.