Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Powering better conversation outcomes in your contact centre.

With MaxContact’s cloud contact centre platform, have more conversations, improve customer experience, and make data-driven decisions to drive growth.

Trusted by leaders in outcome driven organisations

Contact Centre Software Supported By Contact Centre Experts

Maximise your outbound team’s performance  

Have more conversations with the right people at the right time with MaxContact’s automated contact data prioritisation and compliant outbound dialling.

“Having the combined functionality of both predictive and progressive dialling has increased contact rates from 7.5% to 18%, which in turn has had a positive impact on success rates.” 
Paul STA International

Multi-tasking made easier, handle omnichannel inbound and outbound conversations seamlessly

Make the most of every minute with MaxContact’s outbound, Inbound omnichannel blended functionality. Meeting customers where they are, responding to inbound contact and performing outbound activity during quiet times.  

“Now we have web chat and email which we didn’t have before, and we’re soon going to be moving to a blended web chat and outbound dialler functionality, which will be great and efficient.” 
Karl Honey Group

Compliant dialling, secure payments & integrated into your business  

Tick the compliance boxes with Ofcom-compliant dialling and PCI-compliant payment processing. Bring contact centre conversations into the heart of your business with CRM and telephony integration with MaxContact’s secure cloud-based contact centre solution.  

‘MaxContact is the glue that connects our CRM to our telephony payment service.’
COO Lantern UK

Understand the why in minutes, not days.

Use insights to drive your competitive advantage with conversation insights. Helping you make better business decisions and coach your team more effectively.

Understand the why in minutes, not days.

Use insights to drive your competitive advantage with conversation insights. Helping you make better business decisions and coach your team more effectively.

Intelligent Customer Contact to Drive Business Results and Efficiency

Outbound

Omnichannel

Contact Hub

Tailored to your needs

Giving You Results to Shout About

500%

Increase in productivity utilising the MaxContact dialler

25%

Reduction in handling time to increase agent efficiency

67%

Reduction in time spent onboarding new campaigns for BPOs

Experience MaxContact’s contact centre software

Power your outbound teams

set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time. 

Build agent efficiency

Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.  

AI Insights Increase performance

Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.  

Multichannel multitasking

create a team of multitaskers with inbound and outbound multichannel contact management.