How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Total visibility means complete control
See company, campaign, team or individual performance analytics in one place and make more informed decisions.
Reporting in MaxContact
All the reports you’ll ever need
Pre-configured reporting can measure productivity, revenue, issue resolution and customer satisfaction (among many more), or you can use built-in tools to create bespoke reports as and when you need them.
Set targets and track performance
Define targets for your campaigns, channels and teams and track performance against benchmarks.
Visualise key data
Create report dashboards to show essential information in one place. Make wallboards for screens and TVs or view them online from anywhere.
How can reporting in MaxContact
help you?
Give your clients real-time results
Give clients real-time access to analytics and the KPIs that matter. Customise dashboards for each campaign and client.
Keep sales teams informed
Get real-time sales data by individual, campaign, team or business. Create unlimited dashboards and stay on top of multiple SLAs.
Track customer satisfaction in real time
Collect customer feedback the easy way and track satisfaction in real time. Quickly identify long-term trends.
How does reporting and analytics in MaxContact work?
The right data leads to the right decisions. Uncover the trends that drive productivity, efficiency and better sales performance.
Customise your reports and meet advanced reporting requirements with our open architecture. AI-powered speech analytics is another powerful tool, scanning calls for speech characteristics that reveal what customers really think.
Read more about speech analytics here >
Understand more with powerful speech analytics.
Get to know customers better with automatic analysis of conversations, sentiment and emotion. Find out what your teams do well – and not so well. Identify dissatisfied customers before they jump ship. Improve compliance by highlighting high-risk or low-quality calls.
Download MaxContact’s speech analytics brochure
For more in-depth information about MaxContact’s speech analytics functionality, download our brochure.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
