How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Call Centre IVR System
The easy way to design, build, and adapt your business’s IVR system to meet your needs, in real-time
Interactive Voice Response (IVR)
Empower your customers with self-service options and optimise your inbound call experience with our industry-leading Interactive Voice Response (IVR) solutions. Leverage the power of natural language processing to create intuitive IVR menus that understand customer requests, even when phrased in natural language. For broader accessibility, integrate traditional dual-tone multi-frequency (DTMF) selection for keypad navigation. This empowers customers to resolve routine inquiries independently or be seamlessly routed to the most qualified live agent, reducing wait times and boosting satisfaction.
22%
reduction in handling time
29%
increase in first contact resolution
36%
reduction in calls needing team members involved
Make building IVRs easier
IVR journeys that work for you, and your customer
Our drag and drop IVR builder creates better, more efficient customer journeys in minutes. Use detailed insights to continually refine the IVR experience, and get customers to where they want to go more quickly.
High demand? Automatically route customers to your digital channels
Use advanced branching logic and set up rules to help manage you customer demand. So when inbound call volumes are high, automatically offer customers alternative digital channels to get in contact.
Empower self-serve
Help customers take matters into their own hands, day or night, whether they’re requesting a callback, choosing marketing preferences, or making a payment.
Reduce the cost of every call
Speed up the DPA process and reduce the cost of every call by automatically identifying and verifying customers before they speak with your teams. Route customers to the right agent first time, every time.
IVRs make excellent customer service effortless
Enhance your customer experience
First impressions count. Design and adapt better customer journeys in minutes. Use drop-off reporting to identify issues in IVR and quickly implement improvements.
Cut costs without compromise
Reduce costs without compromising service. Use IVR to automate routine tasks, drive self-serve and reduce unnecessary customer interactions. Your staff will love it. Your customers will too.
Take payments 24/7
Build your IVR with an automated payment line, so you can take payments around the clock.
IVR FAQs
- What is an IVR?
Interactive Voice Response (IVR) lets customers interact with your contact centre without waiting for an agent. Instead, they respond to digital voice messages. IVR makes it easy to route customers to the right team, person or option, or it can entirely automate routine tasks like taking payments. - How does an IVR work?
IVR successfully delivers the best customer experience through out-of-hours talking voice messages, APIs that trigger auto-responses and text-to-speech to notify customers of account specifics or delivery. - What are the benefits of IVR in a call centre?
There are many benefits that are vital to customer call centres from an increase in first contact resolution and customer service team efficiency to a reduction in operational costs.
Download our inbound customer engagement brochure
Discover how Max Contact’s IVR functionality can help you.
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
