Payment IVR

We have been delivering Payment IVR solutions since 2004, helping organisations improve efficiencies and modernise payment collecting methods in their business.  We help facilitate the goal of reducing time and money on taking payments through offering fully automated payment collection systems

The solution can be fully bespoke to your needs and customisable at every level, with integration into third party products providing an accurate painless transactions process for your clients that is available 24/7/365 days per year.

With our PCI-DSS Level 1 compliant platform, hosted in MS AZURE with two UK based data centres you can be sure of the highest level of security and compliance.

How it works, a common implementation

The customer calls your organisation and enters your bespoke IVR

Inbound Call Received

The customer calls your organisation and enters your bespoke IVR

Inbound Call Received

The client can be asked a number of security questions which can be verified from data against our system or integrated with your own solutions

Identification & Verification

The client can be asked a number of security questions which can be verified from data against our system or integrated with your own solutions

Identification & Verification

Once the customer has been verified we can check minimum payments or balances and either enter the amount they wish to pay or check the amount they need to pay

Balance Check

Once the customer has been verified we can check minimum payments or balances and either enter the amount they wish to pay or check the amount they need to pay

Balance Check

Card Details are captured via DTMF from the customers phone, and read back to the customer using Text to Speech

Card Details Collected

Card Details are captured via DTMF from the customers phone, and read back to the customer using Text to Speech

Card Details Collected

Card Details are encrypted and sent to Payment Merchant in real time

Payment Processed

Card Details are encrypted and sent to Payment Merchant in real time

Payment Processed

Authorisation is received within seconds with an authorisation codes provided to the customer and back office systems updated

Authorisation

Authorisation is received within seconds with an authorisation codes provided to the customer and back office systems updated

Authorisation

Maxcontact SafePay was 80% cheaper than its competition offering a single platform and providing much better ongoing support.

100,000 +
Payments take a month   

£3m+          
Money collected a month   

99.999%
Service Level

Free 30 Day Trial! What are you waiting for?

…and the features just keep on coming

  • Hosted in MS AZURE UK data centre with data sovereignty
  • 24/7/365 payment collection service
  • Reduce agent and user interactions, agentless payments
  • Professional voice artist available
  • PCI-DSS level 1 Compliant solution
  • Text To Speech (TTS) Integration, seamlessly play your customer's name and individual informaiton for personal touch
  • Fully bespoke IVR and database lookups and interactions
  • Integration to CRM API Databases with our own development team
  • Custom reports

Agent Assisted Payments

Our secure telephone payment solutions protect all card data from contact centre agents, taking the centre out of scope for compliance

Using dual-tone-multi-frequency (DTMF) masking, your customers are able to enter their card details using the phone keypad, while not displaying the details to the agents screen. Avoiding the need to say them out loud, see the details, hear the details or record them on the call.

With the keypad tones masked, the payment card information is sent directly to the payment provider without any risk of those sensitive details ever entering the contact centre.

Agents are able to remain in conversation with customers throughout the payment process, the process can be initiated at any point during the call. allowing the agent to remain on the call throughout the payment process improves customer satisfaction, and reduces the number of failed transactions

How it works

1. Client is on the phone with the agent

2. The Agent initiates PCI agent safepay

3. Client enters there details via DTMF

4. LUN and basic credit card verification

5. The Agent select make payment

6. The Payment is either confirmed or rejected

  • Increased customer satisfaction
  • Quick and easy implementation
  • PCI-DSS
  • Hosted in MS AZURE UK data centre
  • Masked tones
  • Keep the interaction with the client during payment process
  • No recording during process
  • Seamless all in one solution
  • Well Designed API for simple integration
  • Takes you out of scope for complex internal PCI requirements
  • Affordable solution

Free 30 Day Trial! What are you waiting for?

UNITED KINGDOM

PHONE   0330 159 6570

ADDRESS  Piccadilly House, 49 Piccadilly, Manchester, M1 2AP

EMAIL info@maxcontact.com

AUSTRALIA

PHONE 0434415350

ADDRESS  P.O. Box 627, Mooloolaba, Queensland 4557

EMAIL  info&sales@maxcontact.com.au

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