All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
We’re making smart conversations happen
Check for upcoming events or watch sessions on demand
Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Reduce your response times to customers and cut out repetitive work for your team. You can use canned responses with MaxContact across webchat, email, SMS, WhatsApp, and Facebook.
of customers say prompt customer service is important in their choice of loyalty to a brand
say they feel under pressure from their manager to deliver quantity over quality
of customers just want a quick response to their customer service query
Canned responses allow contact centre teams to build a set of messages for the user so they can see the messages and promptly respond to customer contact by typing a shortcut and selecting the relevant response.
Users should be able to save a message as a canned response that would typically be sent for approval before it’s used team-wide.
These canned responses are managed by team leaders or supervisors, giving them the ability to create, edit, publish, approve and assign to different queues within the MaxContact platform.
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Everything you need to know to improve customer engagement in your business
Get free insight, research, expert interviews shared in your inbox every month.