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Reduce your response times to customers and cut out repetitive work for your team. You can use canned responses with MaxContact across webchat, email, SMS, WhatsApp, and Facebook.
of customers say prompt customer service is important in their choice of loyalty to a brand
say they feel under pressure from their manager to deliver quantity over quality
of customers just want a quick response to their customer service query
Canned responses allow contact centre teams to build a set of messages for the user so they can see the messages and promptly respond to customer contact by typing a shortcut and selecting the relevant response.
Users should be able to save a message as a canned response that would typically be sent for approval before it’s used team-wide.
These canned responses are managed by team leaders or supervisors, giving them the ability to create, edit, publish, approve and assign to different queues within the MaxContact platform.
For more in-depth information about our omnichannel communications, download our brochure.
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