All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Reduce your response times to customers and cut out repetitive work for your team. You can use canned responses with MaxContact across webchat, email, SMS, WhatsApp, and Facebook.
of customers say prompt customer service is important in their choice of loyalty to a brand
say they feel under pressure from their manager to deliver quantity over quality
of customers just want a quick response to their customer service query
Canned responses allow contact centre teams to build a set of messages for the user so they can see the messages and promptly respond to customer contact by typing a shortcut and selecting the relevant response.
Users should be able to save a message as a canned response that would typically be sent for approval before it’s used team-wide.
These canned responses are managed by team leaders or supervisors, giving them the ability to create, edit, publish, approve and assign to different queues within the MaxContact platform.
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
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