Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.


We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Dial. Speak. Disposition. Repeat.

Contact Hub means your team deal with your customer, not your dialler.

Designed with agents for agents



Being a contact centre advisor can be stressful – from dealing with challenging situations to technology not working as it should.  

Your advisors love serving your customers – they want to do a great job and hit their targets!  


Remove distractions so your agents can focus on what matters.

Our Contact Hub is intuitive and functional for more speed and improved accuracy. 

Contact Hub – WEBINAR

Discover how MaxContact is revolutionising the agent experience to boost productivity and customer satisfaction.

Contact Hub Features

Giving You Results to Shout About


Increase in productivity utilising the MaxContact dialler


Reduction in handling time to increase agent efficiency


Reduction in time spent onboarding new campaigns for BPOs

See The Contact Hub In Action

Become a beta partner and see how the Contact Hub can transform how you work today.

Brand New Notes Feature

When handling a customer interaction, it’s valuable for your agent to have access to any notes or comments that teammates have added. These notes could contain important details, updates, or insights that help them better assist the customer. With this feature, they can easily review the collective information shared by the team, ensuring that the advisor is well-informed and able to provide the best possible support.

Will my existing notes be copied over?

Notes can currently be stored in 3 locations:

  • – Scripting Custom Fields – These are fields that are accessible in scripting by agents.
  • – Scripting Scratch Pad – In scripting you have a “scratch pad”. This is visible on the left hand side panel within the scripting application.
  • – Notes Tab – Within the right hand side panel there is a notes option. This is a singular field that users can make notes in.

Currently no notes will automatically be copied over however these can be done on request.

With this feature, your advisors can visualise their scheduled interactions in a familiar calendar format, making it easy to see what’s coming up and manage my time effectively.

There is an “enhanced” callbacks view, what is this?

  • – When an agent goes to a status of “Managing Callbacks” they are now taken to a brand new calendar view to see all callbacks. This is a calendar that will look similar to other applications.
  • – As callbacks don’t have an end date, all callbacks are stacked for each day of the week.
  • – From this view you can edit the callback, call the contact or make the callback public.


Is Contact Hub included in my monthly license fee?
Yes – there’s no additional charge for your agents to use Contact Hub, everything is included in your current license fee.

How do I activate Contact Hub?
Simply fill in the form to become a Beta partner and the onboarding team will be in touch. It’s easy to switch on and only requires your agents to log out and back into their system to see the updates.

Will my agents need retraining?
No, our user interface follows the latest design principles, it’s intuitive and easy to use. It’s tested and used by our sales and support team at MaxContact, they were able to onboard with no training! However, we know you may want some support, so we have a couple of train-the-trainer sessions planned – reach out to your account manager to find out more.

What if I want to switch back?
If, for whatever reason, you want to switch back to the older view, we can easily revert. We will upgrade all users to the new Contact Hub eventually but this won’t be for some time. All we ask is you let us know why so we can look to improve.

Can I trial this on a small number of agents initially?
Yes, it’s available to roll out on a campaign basis if you’d like to trial with a few agents initially before it’s rolled out across the whole team.

What happens if I need more support?
As always, we have lots of Freshdesk to support the transition, or just give our support team a call, and they’ll be happy to help.