Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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About Us

Read our story so far and how we do things differently.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Dial. Speak. Disposition. Repeat.

Contact Hub means your team deal with your customer, not your dialler.

Designed with agents for agents

 

 

Being a contact centre advisor can be stressful – from dealing with challenging situations to technology not working as it should.  

Your advisors love serving your customers – they want to do a great job and hit their targets!  

 

Remove distractions so your agents can focus on what matters.

Our Contact Hub is intuitive and functional for more speed and improved accuracy. 

Contact Hub Features

Giving You Results to Shout About

500%

Increase in productivity utilising the MaxContact dialler

25%

Reduction in handling time to increase agent efficiency

67%

Reduction in time spent onboarding new campaigns for BPOs

See The Contact Hub In Action

Become a beta partner and see how the Contact Hub can transform how you work today.

Brand New Notes Feature

When handling a customer interaction, it’s valuable for your agent to have access to any notes or comments that teammates have added. These notes could contain important details, updates, or insights that help them better assist the customer. With this feature, they can easily review the collective information shared by the team, ensuring that the advisor is well-informed and able to provide the best possible support.

Will my existing notes be copied over?

Notes can currently be stored in 3 locations:

  • – Scripting Custom Fields – These are fields that are accessible in scripting by agents.
  • – Scripting Scratch Pad – In scripting you have a “scratch pad”. This is visible on the left hand side panel within the scripting application.
  • – Notes Tab – Within the right hand side panel there is a notes option. This is a singular field that users can make notes in.

Currently no notes will automatically be copied over however these can be done on request.

With this feature, your advisors can visualise their scheduled interactions in a familiar calendar format, making it easy to see what’s coming up and manage my time effectively.

There is an “enhanced” callbacks view, what is this?

  • – When an agent goes to a status of “Managing Callbacks” they are now taken to a brand new calendar view to see all callbacks. This is a calendar that will look similar to other applications.
  • – As callbacks don’t have an end date, all callbacks are stacked for each day of the week.
  • – From this view you can edit the callback, call the contact or make the callback public.