All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
On-demand demo
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
We’re making smart conversations happen
Check for upcoming events or watch sessions on demand
Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
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Automated Dialling
Making MaxContact
Product Roadmap
Over 50% of the MaxContact team are dedicated to continually developing the future of MaxContact, so whether that’s improving the current functionality, introducing new features and services or making MaxContact even easier to use – we’ve got big plans and are committed to delivering on them.
What’s coming in 2022?
We share our roadmap to indicate what is coming and when, but please note as our business, and the market changes so can our roadmap – but don’t worry, we will keep you updated every quarter.
Recently launched
For all the latest features and updates, why not take a look at our release notifications
Behind the scenes
Design
At MaxContact, the design stage is where ideas come to life, and we start it by asking ourselves the most important question a designer can – Why? Understanding why an idea or concept should become a full-blown feature, sometimes taking thousands of development hours is essential. We seek to understand cost, demand and impact to help create priorities, develop a user story, and seek feedback from customers, like you.
Development
Once we have a user story defined, our Development team (who are inhouse, UK-based) interpret the user story into a technical brief, mapping out the journey, the technical requirements and breaking it into a series of manageable tasks. At this point, we can understand the timeline associated with a new feature or development. Once the plan is defined, the Development and Design team then review the plan to ensure the solution meets the ‘why?’ of the user story.
Testing and Staging
This is arguably the most important part of any product development journey. During the testing phase of this two-part process, our testing team assess the new feature/development against the user story drawn up at the design phase. They carry out additional extensive tests in an iterative way, in different conditions to ensure consistency and that changes that are happening are not triggering inconsistencies elsewhere. Once testing has been passed, the feature goes into a live staging environment and user acceptance testing happens. If all goes well, the new feature is ready for release.
Your team, business, and campaign performance at a glance
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting.
Make outbound easier
Automate dialling based on tailored settings. Prioritise your data by defining rules and criteria. Then let our powerful software connect your teams to the right people at the right time.
Protect payment details wherever you're working
Take payments over the phone with full encryption and anonymisation of sensitive information, protecting both your customers and your teams.
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If you have any ideas or feedback on MaxContact, please let us know by filling in this form.
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