Making MaxContact

This handy feature allows you to add your own industry terms and company names to the AI’s vocabulary. This means that when you use unique or specific words, the AI will understand them correctly. For example, it won’t mistake ‘MaxContact’ for ‘Matt’s contact.’

By customising the AI’s vocabulary, you can ensure that your transcriptions are more accurate, reducing errors and misunderstandings. This helps keep your records precise and maintains the consistency of your brand in all communications.

With this feature, you can trust that the AI will get your words right, making your work easier and more efficient.

Empower your agents with AI-driven insights from customer conversations. This integration brings a new level of intelligence to the customer history tab, offering AI-generated summaries of previous interactions, sentiment analysis, and full transcripts.

The connection between Contact Hub and Spokn AI enables a personalised and informed service, proactive problem-solving, and consistent quality.

Additionally, it supports scalability, and offers actionable insights for data-driven decision-making, ultimately driving customer satisfaction and business success.

Streamline your workflow with the ability to update customer information directly within Contact Hub, removing the need to rely on scripts to see and edit details.

This enhancement eliminates the need to switch between interfaces, saving time and reducing errors. Keep your customer data current and accurate with just a few clicks.

You asked, we delivered, improve your call handling with easy warm transfers. This feature allows agents to privately consult with colleagues before transferring a call, ensuring a smooth handover, and maintaining a professional customer experience. Improve collaboration and first-call resolution rates.

Your feedback is what makes our platform special – when you share valuable feedback, we’ll make sure it’s included in our Product Roadmap.

Experience our next-generation agent interface for Connect package and digital license plan users. Using the latest design principals, we’ve made Multi Channel communications even easier. With a clear navigation, easy to access features and the ability to jump between channels quickly.

This unified platform enables seamless omnichannel interactions, including SMS, Web Chat, Messenger, WhatsApp, and Email. Deliver consistent, high-quality customer service across all digital touchpoints.

Unlock the power of CRM integrations with the upcoming MaxContact Marketplace. Connect your existing CRM platform to MaxContact quickly and cost-effectively. Centralise your systems, align your data, and make informed decisions based on a holistic view of your operations.

We’re looking to future-proof your contact centre with our robust infrastructure enhancements. As we expand our system’s processing capabilities, you can scale your operations confidently without compromising on performance. Ensuring reliability and responsiveness, even as your business grows.