Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Making MaxContact

A ‘behind the scenes’ look at what we’ve been working on and what’s coming.

Our Q1 Product Roadmap

Discover the latest upgrades, features, and innovations that will shape your experience.

This isn’t just a roadmap; it’s our commitment to constant improvement. Join us as we redefine what’s possible—your journey into the future starts here.

What's Coming in Q1 2024?

We share our roadmap to show what’s coming and when, but please note that as businesses and markets change, so can our roadmap – don’t worry; We’ll keep you updated every quarter.

Our Q1 Roadmap Plans

Speech Analytics

Make better business decisions and understand the why behind 100% of your contact centre conversations.  

Made for contact centre managers, our AI analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button.  

Learn more about Speech Analytics

WebAgent Redesign

Get ready for a sleek new look, a more intuitive feel, and exciting new features, including: 

  • Improving the usability of dispositioning 
  • User-to-user warm transfer 
  • A consolidated notes view  
  • The ability to select which call queues you want to “go ready” on 

Time Zones

In Q1, we’ll lay the groundwork for what’s to come with time zones; watch this space for the feature release in Q2.

Manage global interactions, from anywhere. With the time zones feature, you can import contacts and select a calling time (from the permitted range), all in a single target list.  

Your contacts will be called at the right time for their time zone, meaning you don’t have to do the maths! 

 

Outbound Skill-Based Routing – Iteration 2 – Reporting

As we launch Outbound Skill-Based Routing, we’re exploring ways for you to see data and other stats easily.  

Plus, we’ll make general improvements based on the feedback shared via our beta partners, ready for general release.  

Learn more about Outbound Skill-Based Routing

Speech Transcription Custom Dictionary

If you enable Speech Transcription, we’ll allow you to add words unique to your business to the custom dictionary. 

Do you have an unusual brand name? Or use specific industry terms? The custom dictionary ensures speech transcription correctly interprets and transcribes these terms, so you don’t need to edit them.  

Find out about becoming a Beta Partner for Speech Transcription.

System Performance Improvements

As you expand, you can feel confident that the platform will scale with you without sacrificing performance.  

The system upgrades over Q1 cover automating testing for more rigorous release rollouts, technology updates and performance improvements for large user environments.