Review. Coach. Improve.

Driving call quality through the business is important whether you are improving sales performance, customer services or compliance.  MaxContact provides all the tools necessary to help you spot issues, provide feedback and monitor improvements moving forward.
Listen in live to users from anywhere in the world, monitor users so you can hear both sides of the conversation without either party hearing you or coach, where the user can hear you but the client is unaware.

Built by industry professionals from the ground up!

Not just Call Recordings.

MaxContact records all calls, including transfers to other users and third party off site transfers, commonly referred to as “Hot Key Transfers”. But with so many recordings it can be hard to find what you are looking for. Our Recording playback tool allows for quick identification of transferred calls, exceptions and much more… Saving time and effort for your teams so they can concentrate on feedback not searching.”

Dispute Resolution.

Use our recording playback filters to locate all call recordings relating to a client across all numbers or CRM references, to help resolve disputes and complaints in a quick and easy to use way.

Safe and Secure

Recordings are stored in the Microsoft Azure Cloud giving you peace of mind that they are available when required, safe within an enterprise grade secure facility.

Advanced Searching

With lots of calls come lots of recordings. With our advanced search features you will quickly be able to find what you are looking for.

Agent Feedback

Grade call recordings and make notes to utilise in training, providing your contact centre with a 360° feedback system, helping to continually improve quality.

Dispute Resolution

Quickly find all call recordings to a client across all numbers or CRM references to help resolve disputes and complaints from clients.

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