Review. Coach. Improve.
Driving call quality through the business is important whether you are improving sales performance, customer services or compliance. MaxContact provides all the tools necessary to help you spot issues, provide feedback and monitor improvements moving forward.
Listen in live to users from anywhere in the world, monitor users so you can hear both sides of the conversation but the user can’t hear you. Or coach, the user can hear you but the client can’t.
Built by industry professionals from the ground up!
Not just Call Recordings
MaxContact records all calls, including transfers to other users and third party off site transfers, commonly referred to as “Hot Key Transfers”. But with so many recordings it can be hard to find what you are looking for. Our Recording playback tool allows for quick identification of transferred calls, exceptions and much more… Saving time and effort for your teams so they can concentrate on feedback not searching.”
Quickly find all call recordings to a client across all numbers or CRM reference numbers to quickly help resolve disputes and complaints from clients.