Quality
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Take an in-depth look into our solutions and the benefits they can provide your business
Review. Coach. Improve.
Driving call quality through the business is important whether you are improving sales performance, customer services or compliance. MaxContact provides all the tools necessary to help you spot issues, provide feedback and monitor improvements moving forward.
Listen in live to users from anywhere in the world, monitor users so you can hear both sides of the conversation without either party hearing you or coach, where the user can hear you but the client is unaware.
Built by industry professionals from the ground up!
Not just Call Recordings.
MaxContact records all calls, including transfers to other users and third party off site transfers, commonly referred to as “Hot Key Transfers”. But with so many recordings it can be hard to find what you are looking for. Our Recording playback tool allows for quick identification of transferred calls, exceptions and much more… Saving time and effort for your teams so they can concentrate on feedback not searching.”
Dispute Resolution.
Use our recording playback filters to locate all call recordings relating to a client across all numbers or CRM references, to help resolve disputes and complaints in a quick and easy to use way.
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If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.
Case Study
Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.
Resources
Three-quarters of customer-facing workers facing imminent burnout
The year ahead: contact centre trends for 2022
Recruitment & retention in your contact centre – ebook
Why choosing a small ISV makes perfect business sense
How to reduce staff churn
