Quality - MaxContact

Quality

Book a free trial and experience how our solutions can start revolutionising your business

Brochure Download

Take an in-depth look into our solutions and the benefits they can provide your business

Review. Coach. Improve.

Driving call quality through the business is important whether you are improving sales performance, customer services or compliance.  MaxContact provides all the tools necessary to help you spot issues, provide feedback and monitor improvements moving forward.
Listen in live to users from anywhere in the world, monitor users so you can hear both sides of the conversation without either party hearing you or coach, where the user can hear you but the client is unaware.

Built by industry professionals from the ground up!

Not just Call Recordings.

MaxContact records all calls, including transfers to other users and third party off site transfers, commonly referred to as “Hot Key Transfers”. But with so many recordings it can be hard to find what you are looking for. Our Recording playback tool allows for quick identification of transferred calls, exceptions and much more… Saving time and effort for your teams so they can concentrate on feedback not searching.”

Dispute Resolution.

Use our recording playback filters to locate all call recordings relating to a client across all numbers or CRM references, to help resolve disputes and complaints in a quick and easy to use way.

    Free Trial Enquiry

    Simply complete your details below and someone from our team will be in touch.

    Download Brochure

    If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.

      Safe and Secure

      Recordings are stored in the Microsoft Azure Cloud giving you peace of mind that they are available when required, safe within an enterprise grade secure facility.

      Advanced Searching

      With lots of calls come lots of recordings. With our advanced search features you will quickly be able to find what you are looking for.

      Agent Feedback

      Grade call recordings and make notes to utilise in training, providing your contact centre with a 360° feedback system, helping to continually improve quality.

      Dispute Resolution

      Quickly find all call recordings to a client across all numbers or CRM references to help resolve disputes and complaints from clients.

      Case Study

      Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.

      utilita-white

      Resources

      View our selection of White Papers & Downloads

      United Kingdom

      PHONE 0330 159 6570

      ADDRESS City View House, 5 Union Street,
      Manchester, M12 4JD

      EMAIL info@maxcontact.com

      Australia

      PHONE 0753294785

      ADDRESS P.O. Box 627, Mooloolaba, Queensland 4557

      Send Us A Message!

      WordPress Theme built by Shufflehound.

      © Copyright - Trivoni Software Ltd, Registered Address City View House, 5 Union Street, Manchester, M12 4JD Company Registration Number 09816677 VAT Number 224522144  

       



      Request Your FREE Demo

      Simply complete the details below and we will get in touch to arrange your demo

      MaxContact