MaxContact is an AI-powered customer engagement platform that transforms conversations into measurable business outcomes. Our platform is built with industry-leading intelligent dialling technology and smart automation to help teams connect with the right customers at the right time. We drive consistent performance improvements and deliver exceptional results, including a 200-300% increase in contact rates and doubling sales team conversion rates.

MaxContact is trusted by growing companies handling millions of interactions annually and supported by our 5-star UK-based support, demonstrating that smart technology can amplify human potential.

About the role

This is a full-time hybrid role in Manchester (two days in the office, three days flexible).

As Head of Talent and People, you will lead the development and delivery of MaxContact’s people and talent strategy. You’ll play a key role in shaping our culture, driving employee engagement, and ensuring our people plans support the business to achieve its vision and strategic goals. This is a permanent, full-time position where you’ll be instrumental in building a high-performing, engaged, and future-ready workforce.

MaxContact is one of the UK’s fastest-growing customer engagement and contact centre solution providers. Recognised for our innovation and customer-centric approach, we’re on a journey of ambitious growth and are proud to partner with leading organisations across multiple industries. Our success is powered by our people, and this role will be central in helping us scale while staying true to our values.

Key Responsibilities 

• Develop and strengthen MaxContact’s employer brand, implementing innovative talent attraction and retention strategies.
• Lead organisation design and development initiatives to support business growth and transformation.
• Drive employee engagement through effective internal communications, survey analysis, and targeted initiatives.
• Design and deliver leadership and behavioural skills development programmes, while overseeing succession and talent planning with senior leaders.
• Oversee the end-to-end recruitment, onboarding and induction process, providing guidance to Hiring Managers and managing activity against budget.
• Enhance performance management frameworks, and introduce reward and recognition practices that motivate and retain employees.
• Manage compensation and benefits, including salary benchmarking, annual reviews, and overall benefits design.
• Provide trusted coaching and advice to directors, managers and employees across the full employee lifecycle.
• Partner with the leadership team to shape and deliver People and Talent plans aligned with business objectives.
• Ensure people policies and practices comply with employment law, industry standards, and ISO requirements, while remaining practical and commercially aligned.
• Own and evolve the HR system, ensuring accuracy, GDPR compliance, and providing user training as required.
• Advise the CEO and leadership team on emerging workforce and people trends.
• Lead or support ad-hoc projects, collaborating effectively with stakeholders to deliver outcomes within agreed timelines.

Candidate Profile

• CIPD qualified.
• Minimum 5 years’ HR generalist experience across the full employee lifecycle.
• Proven track record in delivering resourcing, engagement, performance management, and learning and development initiatives.
• Strong coaching and leadership development skills, including experience working with senior leaders.
• In-depth knowledge of UK employment law; TUPE experience advantageous.
• Confident with HR systems and data, ideally with experience in sourcing and implementing new HR solutions.

Ways of working

• Committed to delivering excellence for colleagues and customers.
• Builds strong relationships with colleagues, partners and stakeholders.
• Takes ownership and drives results with a “can-do” mindset.
• Constantly seeking ways to improve and innovate.
• Inspires, develops and supports others to achieve their best.
• Enthusiastic, agile and motivated, thriving in a fast-paced environment.
• Commercially astute and credible, with the ability to influence at all levels.
• Strong relationship-builder who can navigate sensitive and complex people challenges with empathy and pragmatism.
• Strategic thinker with attention to detail and a solutions-focused mindset

Why Join MaxContact?

This is a brand-new role at MaxContact, offering a unique opportunity for an experienced people leader to shape the function from the ground up. You’ll have the autonomy to design and implement our People and Talent strategy in line with our ambitious growth plans, while embedding a culture that reflects our values and drives high performance.

Unlike stepping into an established HR function, this role gives you the chance to:

• Build, not just manage – establish the frameworks, processes, and people initiatives that will set MaxContact up for long-term success.
• Make a visible impact – you’ll work closely with the CEO and leadership team, influencing decisions at the highest level.
• Shape employee experience – this is your chance to shape the employee experience, our approach to leadership and development, and ultimately the future of MaxContact as a people-first organisation.
• Be part of growth – we’re scaling fast, and you’ll play a pivotal role in ensuring our people strategy enables that growth while nurturing our culture.

For a passionate and forward-thinking people leader, this is an opportunity to define what great looks like, bring fresh ideas, and have a lasting influence on both our people and our business.

Benefits 

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days 
• Hybrid working – two days in the Manchester office
• Flexible hours – Full time with core working hours 10 am – 4 pm
• Learning & development budget
• Enhanced Maternity & Paternity Pay 
• Life Insurance (Death in Service)
• Buy and sell holidays
• Sage benefits & Cycle to work scheme 
• City centre location
• Birthdays Off
• Free Onsite Gym
• Free Eye Tests
• Pension & Salary Sacrifice
• Quarterly team socials and mixed team events  
• Salary sacrifice matched to pension (NI contribution)  

How to Apply

Please send your resume and cover letter to kayleigh.tait@maxcontact.com

More about MaxContact

About MaxContact 

Founded in 2014 by a team of contact centre and communications experts, MaxContact was built to challenge the status quo and deliver a smarter, more service-driven alternative to legacy CCaaS providers. Today, we’re one of the fastest-growing UK-based Contact Centre as a Service (CCaaS) platforms – trusted by businesses to transform how they engage with their customers and empower their employees. 

Our cloud-native, omnichannel engagement platform helps organisations deliver seamless customer experiences across voice, email, SMS, social, and web chat. Designed with scalability, flexibility, and ease-of-use at its core, MaxContact puts customer experience and agent wellbeing at the centre of every interaction. 

Market Opportunity  

The global shift towards digital-first, AI-enhanced customer engagement is reshaping the contact centre landscape. Organisations across industries – from customer support to sales – are demanding intelligent, integrated solutions that combine automation, self-service, and real-time analytics. 

The UK contact centre software market alone is valued at over £1 billion in license revenue, and more than £2 billion when accounting for consumption-based services. With AI, Conversational Intelligence, and omnichannel engagement driving the next wave of innovation, MaxContact is perfectly positioned to scale across the UK, Europe, and international markets. 

The Team 

With 65+ dedicated team members and private equity backing, MaxContact is in an exciting phase of growth. We’re an ambitious, pragmatic team aiming to disrupt a mature market through agility and innovation. 

At MaxContact, everyone has a voice. We trust our people, value continuous learning, and embrace a growth mindset. If you’re looking for a high-impact role with real autonomy and the opportunity to shape the future, we’d love to hear from you.