About the job

As Head of Platform Engineering at MaxContact, you’ll be a key member of our engineering leadership team, responsible for developing and empowering a cross-functional group of DevOps, SRE, DBA, and Network Engineering specialists.  

We’re looking for a strong leader who thrives on building high-performing teams, delivering complex projects at pace, and proactively drives strategic initiatives that align with our ambitious growth goals. With deep experience in Azure and cloud-native architectures, you’ll shape our platform roadmap, improve reliability and scalability, and foster a culture of ownership, collaboration, and continuous improvement.  

If you’re passionate about leading through influence, enabling others to succeed, and making a lasting impact on both technology and culture, MaxContact could be your next big move. 

Key Responsibilities 

Operational Excellence 

• Ensure high availability, performance, and resilience of the CCaaS platform through robust monitoring, alerting, and incident response practices across all Cloud-hosted services. 

• Maintain a secure, compliant, and well-governed cloud environment by enforcing infrastructure standards, managing configurations as code, and proactively mitigating risks across all production environments. 

• Maintain and improve FinOps best practices to monitor, optimise, and forecast Azure cloud spend—ensuring cost efficiency without compromising reliability, scalability, or performance. 

Platform Strategy: 

• Develop and execute a forward-looking platform engineering strategy aligned with MaxContact product roadmap and growth objectives. 

• Champion the adoption of cloud-native technologies, automation, containerisation, infrastructure-as-code to drive scalability, resilience, and cost efficiency. 

• Own and evolve platform engineering KPIs that track system health, delivery efficiency, and team performance. 

Team Leadership: 

• Lead, mentor, and grow a multidisciplinary team across DevOps, SRE, DBA, and Network Engineering, fostering a culture of ownership and continuous learning. 

• Set clear goals, drive accountability, and support professional development through regular coaching and performance reviews to help the team achieve their potential. 

• Promote collaboration across engineering teams, ensuring platform capabilities are tightly aligned with product development needs. 

Project Delivery: 

• Possess effective project management skills and own the successful delivery of key platform initiatives including CI/CD improvements, infrastructure upgrades, observability enhancements and technology swapouts. 

• Manage capacity planning and prioritisation of team work, balancing short-term demands with long-term technical vision 

• Have a commercial mindset and be adept at producing work estimates and operational costing quotes for sales enablement projects 

Security & Compliance: 

• Embed security best practices across all stages of the SDLC, ensuring adherence to secure-by-design and zero trust principles. 

• Collaborate with security and compliance stakeholders to maintain ISO 9001, 27001, GDPR, and other relevant standards. 

• Ensure infrastructure and DevOps processes meet audit, compliance, and data protection requirements without compromising agility. 

Communication & Stakeholder Management: 

• Act as a trusted advisor to product, engineering, and leadership stakeholders across the business, translating complex technical topics into clear, business-aligned insights. 

• Communicate platform vision, progress, and risks effectively across technical and non-technical teams. 

• Build strong relationships with cloud vendors, tooling partners, and third-party providers to ensure service quality and alignment with evolving needs. 

Experience 

Essential: 

• Proven experience leading high-performing Platform Engineering, DevOps, or SRE teams, in a SaaS environment. 

• Deep expertise in Microsoft Azure services, including Azure Functions, AKS, Cosmos DB, Azure DevOps, and Infrastructure as Code (e.g. Terraform) and good open source knowledge e.g. PostgreSQL 

• Strong people leadership and line management experience—able to coach, develop, and performance-manage cross-functional teams. 

• Track record of designing, building, and operating scalable, secure, and cost-efficient cloud platforms. 

• Hands-on experience implementing CI/CD pipelines, infrastructure automation, and observability frameworks. 

• Deep understanding of operational excellence practices, including system reliability, incident management, and SRE methodologies. 

• Demonstrated ability to embed security and compliance practices across the SDLC (e.g., DevSecOps, Zero Trust). 

• Excellent communication and stakeholder engagement skills, capable of aligning technical initiatives with business outcomes. 

Desirable: 

• Experience in the Contact Centre, Telephony, or VoIP domain, particularly within CCaaS or real-time communications platforms. 

• Familiarity with networking principles, SIP, SBCs, and telephony infrastructure in cloud environments. 

• Exposure to FinOps practices and tools for managing cloud cost efficiency and forecasting. 

• Experience working closely with Product and Engineering leadership to shape platform roadmaps and internal developer tools. 

• Azure certifications (e.g., Azure Solutions Architect Expert, DevOps Engineer Expert) or equivalent SRE/DevSecOps accreditations. 

• Experience managing vendor relationships and third-party cloud tooling integrations

Benefits 

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days  

• Cycle to work scheme  

• Birthday day off 

• Pension  

• Quarterly team socials and mixed team events  

• Salary sacrifice matched to pension (NI contribution)  

• Employee perk scheme 

• Employee referral scheme 

• Life insurance x4 salary (after 6 months) 

• A continual “shopping list” of benefits to be added as the success of the company continues 

How to Apply

Please send your resume and cover letter to Matthew.Yates@maxcontact.com

More about MaxContact:

About MaxContact 

Founded in 2014 by a team of contact centre and communications experts, MaxContact was built to challenge the status quo and deliver a smarter, more service-driven alternative to legacy CCaaS providers. Today, we’re one of the fastest-growing UK-based Contact Centre as a Service (CCaaS) platforms—trusted by businesses to transform how they engage with their customers and empower their employees. 

Our cloud-native, omnichannel engagement platform helps organisations deliver seamless customer experiences across voice, email, SMS, social, and web chat. Designed with scalability, flexibility, and ease-of-use at its core, MaxContact puts customer experience and agent wellbeing at the centre of every interaction. 

Market Opportunity  

The global shift towards digital-first, AI-enhanced customer engagement is reshaping the contact centre landscape. Organisations across industries—from customer support to sales—are demanding intelligent, integrated solutions that combine automation, self-service, and real-time analytics. 

The UK contact centre software market alone is valued at over £1 billion in license revenue, and more than £2 billion when accounting for consumption-based services. With AI, Conversational Intelligence, and omnichannel engagement driving the next wave of innovation, MaxContact is perfectly positioned to scale across the UK, Europe, and international markets. 

The Team 

With 65+ dedicated team members and private equity backing, MaxContact is in an exciting phase of growth. We’re an ambitious, pragmatic team aiming to disrupt a mature market through agility and innovation. 

At MaxContact, everyone has a voice. We trust our people, value continuous learning, and embrace a growth mindset. If you’re looking for a high-impact role with real autonomy and the opportunity to shape the future, we’d love to hear from you.