About the job

As MaxContact continues to scale, maintaining robust and secure internal IT operations is critical to supporting our people and safeguarding our business. We are looking for an IT & Security Analyst to join our internal platform engineering team. This is a hands-on role, responsible for managing our internal IT infrastructure and tools, resolving support requests, and playing a key role in supporting our security and ISO compliance programmes.

This role offers exposure across the full spectrum of internal IT and cyber hygiene, with opportunities to grow into information security, compliance, and infrastructure roles over time. 

Key Responsibilities 

Internal IT Operations 

• Provide IT support to MaxContact staff, across hardware, software, network access, and cloud applications. 

• Manage user provisioning, access control, and endpoint configuration (laptops, mobile devices, etc.). 

• Administer internal systems such as Microsoft 365, Azure Active Directory and collaboration tools. 

• Maintain IT asset inventory and support hardware lifecycle management. 

• Manage backup and recovery processes for internal systems and devices. 

Security & Compliance 

• Support the implementation and maintenance of security controls aligned with ISO 27001, ISO 9001, Cyber Essentials, and GDPR. 

• Help maintain internal security documentation, conduct periodic access reviews, and contribute to audit readiness. 

• Perform regular checks and monitoring to ensure compliance with internal IT policies (e.g., patching, antivirus, MFA). 

• Assist with incident response  

Project & Process Improvement 

• Contribute to onboarding and offboarding processes, ensuring timely setup and secure deprovisioning. 

• Work with the Head of IT & Compliance to improve internal processes, documentation, and automation of routine tasks. 

• Assist in vendor management, license renewals, and software procurement processes. 

Experience 

Essential: 

• Prior experience in an IT Support, Helpdesk, or IT Systems Administrator role. 

• Familiarity with Microsoft 365, Azure AD, and endpoint management tools. 

• You must be a proactive self-starter with a service-oriented mindset and the ability to work independently to resolve issues. 

• An interest or experience in Security & Quality management frameworks including ISO9001 and ISO27001 

• Good understanding of security best practices including access control, encryption, and secure configuration. 

• Strong organisational and documentation skills, with the ability to follow and improve process. 

Desirable: 

• Experience in the Contact Centre, Telephony, or VoIP domain, particularly within CCaaS or real-time communications platforms. 

• Familiarity with networking principles, SIP, SBCs, and telephony infrastructure in cloud environments. 

• Exposure to FinOps practices and tools for managing cloud cost efficiency and forecasting. 

• Experience working closely with Product and Engineering leadership to shape platform roadmaps and internal developer tools. 

• Azure certifications (e.g., Azure Solutions Architect Expert, DevOps Engineer Expert) or equivalent SRE/DevSecOps accreditations. 

• Experience managing vendor relationships and third-party cloud tooling integrations. 

Benefits 

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days  

• Cycle to work scheme  

• Birthday day off 

• Pension  

• Quarterly team socials and mixed team events  

• Salary sacrifice matched to pension (NI contribution)  

• Employee perk scheme 

• Employee referral scheme 

• Life insurance x4 salary (after 6 months) 

• A continual “shopping list” of benefits to be added as the success of the company continues 

How to Apply

Please send your resume and cover letter to info@maxcontact.com

More about MaxContact:

About MaxContact 

Founded in 2014 by a team of contact centre and communications experts, MaxContact was built to challenge the status quo and deliver a smarter, more service-driven alternative to legacy CCaaS providers. Today, we’re one of the fastest-growing UK-based Contact Centre as a Service (CCaaS) platforms—trusted by businesses to transform how they engage with their customers and empower their employees. 

Our cloud-native, omnichannel engagement platform helps organisations deliver seamless customer experiences across voice, email, SMS, social, and web chat. Designed with scalability, flexibility, and ease-of-use at its core, MaxContact puts customer experience and agent wellbeing at the centre of every interaction. 

Market Opportunity  

The global shift towards digital-first, AI-enhanced customer engagement is reshaping the contact centre landscape. Organisations across industries—from customer support to sales—are demanding intelligent, integrated solutions that combine automation, self-service, and real-time analytics. 

The UK contact centre software market alone is valued at over £1 billion in license revenue, and more than £2 billion when accounting for consumption-based services. With AI, Conversational Intelligence, and omnichannel engagement driving the next wave of innovation, MaxContact is perfectly positioned to scale across the UK, Europe, and international markets. 

The Team 

With 65+ dedicated team members and private equity backing, MaxContact is in an exciting phase of growth. We’re an ambitious, pragmatic team aiming to disrupt a mature market through agility and innovation. 

At MaxContact, everyone has a voice. We trust our people, value continuous learning, and embrace a growth mindset. If you’re looking for a high-impact role with real autonomy and the opportunity to shape the future, we’d love to hear from you.