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AI Speech Analytics to understand the 'why' behind every call

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BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

How MaxContact makes customer engagement easier

- Outbound Engagement

- Inbound Engagement

- Omnichannel Engagement

- AI Analytics & Optimisation

- Integrations

Al the features you need for smarter customer engagement

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

How MaxContact can help you get ahead in your sector

- Brochures & Research

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Industry Insights

22 Apr 2020

Top 5 tips for running a remote contact centre

Many businesses are now operating remote or semi-remote (hybrid) working models. With that in mind, here are five top tips for running a remote contact centre. 1. Have your morning meeting everyday When you’re not all working in the same building, regular scheduled communication with your team becomes even more important. Luckily, tools like Zoom…

Compliance and Regulations

14 Jan 2020

What Ofcom regulations really mean: A quick guide

Industry regulator Ofcom produces regulations around what contact centres can and can’t do when it comes to automatic dialling. The regulations can be confusing, having undergone numerous iterations over many years. On top of that, there is no single source of truth – there isn’t even a complete version of all the regulations in one…

Inbound

30 Aug 2019

UK industries make more use of cloud contact centre technologies

Call centres are an important part of many UK industries, but a recent report from ContactBabel revealed which sectors employ the most contact centre call agents and the growing use of cloud contact centre technologies across the board. The study, UK Contact Centres: 2019-2023, sheds some light on the way different UK industries make use…

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