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News

22 Jul 2020

UK Healthcare Contact Centers move to secure, agile cloud platforms with MaxContact

MaxContact were selected for their true cloud elastic scalable offerings, secure remote homeworker connectivity and flexible contracts. MaxContact have announced that they have moved four UK contact centres amassing to nearly 2,500 contact center agents to work remotely from home using the MaxContact platform, in response to increased call volumes and capacity requirements due to…

Omnichannel

22 Apr 2020

The Difference Between Multichannel and Omnichannel contact and why it matters to your customers

For many contact centres, customer expectations have shifted when it comes to communication. Customer Service has become Customer Experience – and it’s a real differentiator for businesses. An ever-increasing proportion of consumers look for digital touchpoints when it comes to communication, and they want choice in the way they interact with organisations. Although voice still…

Industry Insights

22 Apr 2020

Top 5 tips for running a remote contact centre

Many businesses are now operating remote or semi-remote (hybrid) working models. With that in mind, here are five top tips for running a remote contact centre. 1. Have your morning meeting everyday When you’re not all working in the same building, regular scheduled communication with your team becomes even more important. Luckily, tools like Zoom…

Inbound

30 Aug 2019

UK industries make more use of cloud contact centre technologies

Call centres are an important part of many UK industries, but a recent report from ContactBabel revealed which sectors employ the most contact centre call agents and the growing use of cloud contact centre technologies across the board. The study, UK Contact Centres: 2019-2023, sheds some light on the way different UK industries make use…

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