Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Top challenges contact centre leaders are facing and how speech analytics can solve them

Dive into the key challenges facing contact centre leaders through our free resource. Discover how speech analytics empower contact centres to overcome these challenges head-on, unlocking hidden insights and boosting performance.

What challenges do we cover?

Lack of analytics and insights

Find out how speech analytics helps contact centre leaders tap into new insights in their data.

Enhancing customer experience

Looking for new ways to keep up with increasing customer demands? Explore how speech analytics is giving contact centres the competitive edge.

Ensuring operational compliance

Discover how speech analytics can ensure your contact centre is compliant with new and evolving regulations.

Other Helpful Resources

The Impact of AI in the Contact Centre: Insights from Industry Leaders

We’ve combed through the MaxContact archives, gathering the top thoughts on AI from industry experts featured in our previous webinars and podcasts. Hear what thought leaders in the industry have to say on how AI is changing the landscape.


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The Evolving Contact Centre Landscape: Trends, Challenges and Strategies for Contact Centre Leaders

In this report, we detail the results of our recent industry survey, and suggest ways for contact leaders to meet their goals.


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How to reduce average handle time and improve CX

Average handling time (AHT) is a key measure of the efficiency of your call centre. Very simply, the faster calls are dealt with, the more you can get through and – theoretically – the happier your customers will be.


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See MaxContact in action

To find out more about how MaxContact can support your contact centre’s AI journey, book a demo with our team today.

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