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AI Speech Analytics to understand the 'why' behind every call

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0330 159 6570

Speak to an expert

How MaxContact makes customer engagement easier

- Analytics, AI & Optimisation

Al the features you need for smarter customer engagement

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

Find out how MaxContact helps businesses like yours.

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Business Continuity

- Work from anywhere

- Security & Compliance

Find out how MaxContact helps businesses like yours.

Find out about our platform and how it benefits our clients

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Product Video Library

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Resources > Webinars & Events

Webinars and Events

Explore a treasure trove of on-demand webinars and events on all things contact centre. From optimising agent performance to leveraging AI, find the insights you need to transform your customer experiences. Dive in and empower your contact centre today!

Hybrid Working

The Contact Centre Leader Guide to Thriving in the Hybrid Era

Date: 28 May 2024

The contact centre landscape has shifted, with hybrid working models and advanced technologies like AI now the norm. However, while 50% of agents now work in a hybrid setting, a recent study by Sensee highlights that only 5% of contact centre leaders find it easy to manage agent performance and training in this new environment….

Product

[Demo] Contact Hub: Behind-The-Scenes

Date: 18 Apr 2024

Join Leah (Product Marketing Exec), Elin (UX Design Lead), and Kayleigh (Training Specialist) as they unveil the cutting-edge features of Contact Hub, designed with agents in mind.

Community Event

Afterwork with MaxContact: A Community Meet Up Event #1

Date: 01 Feb 2024

As the contact centre landscape evolves, staying ahead is essential. In February 2024, MaxContact hosted an evening event in Manchester full of insightful talks and networking for the contact centre industry. We explored the latest trends and emerging technologies shaping the future of the contact centre. Want to attend the next event? Join the MaxContact…

Hybrid Working

Crafting Innovation with a Hybrid Working Leadership Team

Date: 14 Mar 2024

For nearly four years the contact centre industry has been focused on enabling effective working with the frontline working from home some or all of the time. What about the leadership team? We don’t often have the conversation to explore how contact centre leaders can operate as effectively as possible, especially given the distinct nature…

Product

[Demo] Spokn AI: Speech Analytics for Contact Centres

Date: 20 Mar 2024

Discover the power of Spokn AI, Max Contact’s cutting-edge speech analytics solution. In this insightful webinar, Kayleigh Tait (Head of Marketing) and Sean McIVer(Product Owner) demonstrate how Spokn AI tackles common contact centre challenges by providing accessible, actionable insights from customer conversations. With sentiment analysis, trending topic identification, and detailed call summaries, Spokn AI empowers…

AI webinar MaxContact Contact Centre Cut the **** 10 things you really need to know about AI in the contact centre

AI

Cut the **** 10 things you really need to know about AI in the contact centre

Date: 19 Mar 2024

Tired of all the AI hype and confusion? Join our industry experts as they cut through the noise and deliver the 10 essential truths you need to know about AI in your contact centre. Our industry experts will debunk common myths, answer your pressing questions, and provide clear, actionable insights you can use to make…

Product

How can contact centres maximise sales success in an unpredictable market?

Date: 21 Feb 2024

Are we still in a recession? Or is our economy recovering and business on the up? It depends on who you ask – one thing is for certain: consumers are savvy, and the ‘hard sell’ doesn’t equate to sales success in 2024. So what does? Join Richard Coward, Strategic Sales Director and Kayleigh Tait, Head…

Operational Efficiencies

Work smarter not harder: Strategies to help your contact centre work more efficiently in 2024

Date: 12 Dec 2023

In today’s challenging contact centre landscape, the key to success lies in working smarter, not harder. Join us as we guide you through the current industry trends, customer expectations, and regulations before casting our eyes forward to what contact centre leaders should expect in 2024. Learn to build and retain a high-performing team to ensure…

Product

AI-Chatbot Live Demo: Reducing Operational Demand Without Harming The Customer Journey

Date: 14 Dec 2023

We know driving efficiency is crucial right now, so businesses are looking to AI-powered digital engagement tools like chatbots to help reduce demand on their people.

Peering into the Crystal Ball: Navigating the Contact Centre Landscape in 2024 Webinar MaxContact

Future Proofing

Peering into the Crystal Ball: Navigating the Contact Centre Landscape in 2024

Date: 08 Nov 2023

As we progress through the final quarter of the year, it’s the perfect time to reflect on the industry’s present state and set our sights on what’s in store for 2024. Join MaxContact for our upcoming webinar, where we’ll do just that. We’ll delve into the insights from our latest industry report, “The Evolving Contact…

The AI Butterfly Effect Its Impact on EX and CX Webinar MaxContact

AI

The AI Butterfly Effect: Its Impact on CX and EX

Date: 14 Sep 2023

Time: 14:00

Join experts Ben Booth, Matthew Yates, and James Revell in our upcoming webinar as we explore the impact of AI on customer and employee experience and discuss how embracing this fast-moving technology can create a profound butterfly effect, sending positive ripples throughout your entire organisation.

How to harness innovation to improve contact strategies and drive continuous improvement webinar

Operational Efficiencies

How to harness innovation to improve contact strategies and drive continuous improvement

Date: 22 Jun 2023

Time: 11:00 – 11:45

In today’s rapidly changing world, contact centres face ongoing challenges to enhance their operations. Our webinar will delve into the pivotal role of innovation in shaping your contact centre’s culture, and more importantly, show you how to effectively harness it for the benefit of your customers, employees, and overall growth. Our expert speakers, Martin Teasdale,…

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