Scripting

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Brochure Download

Take an in-depth look into our solutions and the benefits they can provide your business

Custom Scripting

Create scripts that improve sales and customer service performance across the business. Validation and branch logic allows you to create scripts so that agents can react to questions, deal with objections and guide the client to the best outcome.

Use your data to sell, up-sell and gather information so that you can reduce procurement. It’s easy to use and still feature rich.

Workflow Process

Automatically trigger events to execute workflow processes such as sending an email, SMS or setting up a follow up call on another campaign. Giving your customers a professional customer journey and improving retention and acquisition.

Complete Validation

Using built-in validation on important fields such as email address and phone numbers ensure your team are capturing the correct information every time, which reduces sales rejections from processing systems or QA.

Capturing Screens

Our software has the ability to easily build and customise screens to display and capture the customer information that your business requires.Click here for a free demo.

Intelligent Branching

With intelligent branch logic, you can optimise your teams call handling process and call flow, making information gathering easy and seamless.

Real Time Changes

With real-time changes available to end users as they are made, you can react to the ever changing client and business requirements as and when they happen.

HTML Email and SMS

Keep customers informed every step of the way with professional HTML emails and SMS notifications, you can go that extra mile to improve the customer journey.

Integration

Use the MaxContact scripting tool to effectively feed data onto external systems, using various exporting tools such as web services or automated imports.

Custom Fields

Dynamically create custom fields, with no data capture limitations and simple to use data creation and text editing you will be up and running in no time.

Download Brochure

If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.

Key Features

That we can offer you

Stop/Start call recordings

Stop and start call recordings on button press or page load.

Transfer from scripts

Transfer calls from the script, to skill, off site or to an agent directly.

Version history

With every version saved you can quickly revert back to an old version and work on a live script without effecting the call centre.

Calculations

Create complex calculations that drive answers and script directions.

JS editor

If we don’t have the feature, no problem, write custom JS code to do well…. anything.

Embedded web page

Embed web pages with URL query parser to pass information from the script to the web page.

Case Study

Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.

Resources

by Max Contact

The balancing act: Increase your contact centre productivity and stay compliant

Sports coaches talk about marginal gains, and how lots of small changes can add up to the…

MaxContact

by Max Contact

A guide to outbound dialling

Forget the days gone by when basic dialling software was abused by scrupulous PPI companies. Outbound dialling…

MaxContact

by Max Contact

One in five firms admit to using secret spy software

Remote working has presented various challenges over the past 18 months. From adapting to working alone, to…

MaxContact

by Max Contact

How to serve vulnerable customers

In a recent survey, the Financial Conduct Authority (FCA) warned that 28 million adults in the UK…

MaxContact

by Max Contact

The real cost of not having a payment IVR for credit and collections

A few years ago, IVRs (Interactive voice response) were not much loved by consumers, and even today,…

MaxContact

by Max Contact

Complaints at an all-time high – here’s what to do about them

Customer satisfaction is intrinsically linked to strong business performance. In today’s world, customers have more power than…

MaxContact

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Scripting

Brochure Download

Custom Scripting

Workflow Process

Complete Validation

Capturing Screens