Scripting
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Brochure Download
Take an in-depth look into our solutions and the benefits they can provide your business
Custom Scripting
Create scripts that improve sales and customer service performance across the business. Validation and branch logic allows you to create scripts so that agents can react to questions, deal with objections and guide the client to the best outcome.
Use your data to sell, up-sell and gather information so that you can reduce procurement. It’s easy to use and still feature rich.
Workflow Process
Complete Validation
Capturing Screens
Intelligent Branching
Download Brochure
If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.
Key Features
That we can offer you
Stop/Start call recordings
Stop and start call recordings on button press or page load.
Transfer from scripts
Transfer calls from the script, to skill, off site or to an agent directly.
Version history
With every version saved you can quickly revert back to an old version and work on a live script without effecting the call centre.
Calculations
Create complex calculations that drive answers and script directions.
JS editor
If we don’t have the feature, no problem, write custom JS code to do well…. anything.
Embedded web page
Embed web pages with URL query parser to pass information from the script to the web page.
Case Study
Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.
Resources
Three-quarters of customer-facing workers facing imminent burnout
The year ahead: contact centre trends for 2022
Recruitment & retention in your contact centre – ebook
Why choosing a small ISV makes perfect business sense
How to reduce staff churn
