All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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With the economic effects of the pandemic still being felt, and the cost of living crisis kicking in, it’s inevitable that contact centres will be forced to field more calls from angry, emotional and distressed customers.
Strong agent support systems, and empathetic management, are essential. Training is important. But perhaps most crucial of all is the role of technology.
Creating and adapting conversation scripts that demonstrate empathy, understanding and a real desire to help can mollify emotional customers and make life considerably easier for stretched employees.
We understand it takes time to write scripts,
which is why we’ve created this guide. Download to discover:
Everything you need to know to improve customer engagement in your business
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