All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
We’re making smart conversations happen
Check for upcoming events or watch sessions on demand
Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
With the economic effects of the pandemic still being felt, and the cost of living crisis kicking in, it’s inevitable that contact centres will be forced to field more calls from angry, emotional and distressed customers.
Strong agent support systems, and empathetic management, are essential. Training is important. But perhaps most crucial of all is the role of technology.
Creating and adapting conversation scripts that demonstrate empathy, understanding and a real desire to help can mollify emotional customers and make life considerably easier for stretched employees.
We understand it takes time to write scripts,
which is why we’ve created this guide. Download to discover:
Everything you need to know to improve customer engagement in your business
Get free insight, research, expert interviews shared in your inbox every month.