Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Security and Compliance Brochure

Here’s how we help protect you:

Trusted by regulators
With multi-layered security architecture, MaxContact is a trusted supplier to industries regulated by Ofcom, FCA, PCI-DSS and GDPR. We have high availability, complete anonymisation and pseudonymisation functionality with full disaster recovery and 99.99% uptime guaranteed.

We don’t use any shared services for the security core of your infrastructure. Your network is fully isolated from others, and you’re provided with your own network, app services, key vaults and recording storage. Your MaxContact platform can be delivered over the internet or as an extension to your network. This on-net option means no data is sent over any public internet connections, instead using Microsoft ExpressRoute or VPN solutions

 

 

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