How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Contact Centre Software for the Public Sector
Meet demand and drive exceptional customer experiences
How MaxContact Supports Public Sector Contact Centres
Enhance Customer Engagement with Omnichannel
MaxContact empowers your team to provide customers with a seamless experience across various communication channels, reducing high volumes of inbound calls and wait times. Customers can interact through voice, SMS, email, webchat, WhatsApp, and more, ensuring they have the flexibility they desire. The result: A seamless engagement approach that meets the needs of the public.
Data Management and Speech Transcription
Ensure accuracy and minimise information gaps with MaxContact’s speech transcription feature. Calls are automatically transcribed, generating accurate logs of call information for future reference. This eliminates the need for manual note-taking, enhances compliance, and streamlines administrative tasks for agents.
Built with Security in Mind
MaxContact understands the critical importance of security and compliance in the public sector. Our solution is ISO27001, PCI-level 1 compliant and Cyber Essentials Plus certified to ensure your data remains secure and protected. Additionally, our platform’s speech analytics functionality can proactively identify areas of risk or non-compliance, helping you maintain the highest standards.
Improved Customer Experience
Enhance customer experience by leveraging MaxContact to reduce call waiting times, improve personalisation, and offer self-serve options. Intelligent call routing and customised IVR systems direct customers to the right resources quickly, minimising frustration.
Data and Insights
Our solution grants you access to valuable data and insights that enable you to evaluate performance and identify areas of improvement. Detailed analytics help you understand call trends, peak hours, and service gaps, allowing you to make informed decisions.
Dynamic Solution for the Future
MaxContact’s adaptable platform scales with your needs, keeping your contact centre agile. We value your input and develop our solution with your feedback in mind, ensuring we meet your unique needs and solve any pain points. With MaxContact, you’re equipped for a future of excellence.
MaxContact in Action: Dudley Council’s Perspective
Kelly Read, Assistant Team Manager at Dudley Council, shares her experience with implementing MaxContact.
Watch as Kelly provides insights into the implementation process, the benefits of the new system, and the significant improvements it has brought to Dudley Council’s operations and community service.
Solutions for the Public Sector
Secure Payment Solutions
Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.
Call Backs
Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.
Easily Automate Messages
Resolve simple queries using IVR technology, easily set up with our drag and drop functionality.
Real-time Agent Coaching & Call Monitoring
Improve agent communication skills and ensures compliance.
AI-Powered Speech Analytics
Make better business decisions and understand the ‘why’ behind 100% of your contact centre conversations.
Discover the power of MaxContact
To see how MaxContact’s contact centre platform can power communications for your business, get in touch for your tailored demo.
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