How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
MaxContact for retail
Deliver outstanding customer experiences
Adapt to changing customer needs with omnichannel solutions
Give your team the tools they need to delight customers so that they shop again and again.
One platform to manage all customer communications
Easy-to-use drag and drop IVR builder
Speed up agent response times with approved messaging and scripts
How MaxContact helps retail teams
Be where your customers are with omnichannel
Help your team deliver the CX your customers expect across voice, SMS, email, webchat, WhatsApp and social. With a full history of their interactions in an easy-to-use platform, your team can process orders, take payments and answer queries in a smooth and seamless way.
Integrate your systems
Whether your teams need stock levels, CRM data or delivery information, we can integrate your systems to give them the information they need exactly when they need it.
Create complex call scripts, simply
Develop call scripts that ask all the right questions, guide your team through objections and help steer conversations down productive paths. Change or adapt scripts at any time.
Protect payment details wherever you're working
Take payments over the phone with full encryption and anonymisation of sensitive information, protecting both your customers and your teams.
Understand your team, business, and campaign performance
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting, dashboards and wallboards.
IVR journeys that work for you, and your customers
Map your customer journey with our drag and drop IVR builder, and create customer paths and queues yourself (no IT expertise necessary). Automate common requests such as bill payment and balance enquiries. Get people to the right place quickly and gain insights into customer behaviour.
The easy way to monitor, review and coach
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with agents during conversations and give feedback on areas for development.
Solutions that work hard for you
We have worked with MaxContact for years, they have always been there to help, I can’t recommend them enough.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.