Support - MaxContact

We Listen to our Clients

Okay, we know support is not a feature, but it is probably one of the most important parts of the equation when looking at a new partner for your business. After-all it is the number one reason clients leave their existing suppliers and move to us, so why us?

1st Line Support

2 years
FREE TRAINING With initial on-site training from installation, regular in house face to face training and webinars all FREE OF CHARGE, you can keep staff up to date with the latest features and empower them to react to your needs.

2nd Line Support

5 years
EXPERT SUPPORT You can be sure you are supported by one of the best teams in the business, with expert staff in every field, who understand different market sectors and the specific needs in the contact centre industry.

3rd Line Support

8 Years
SELF SERVICE You can access our unique help centre for articles guiding you through our unique software. They offer you high level support as well as a great reference guide or training material for your staff.

We are a team of experts

Features You Will Love

Fast Responsive Times

We guarantee fast support times, we take every case seriously and invest heavily in our support team. With a 98% customer satisfaction rating given by our clients, we strive to deliver the best business support we can.

Professional Service

We will partner with you to help you get the most out of the system. Tell us what you want to do and we will advise you how to achieve it.


Your own portal will allow you to view your tickets and open cases, esnuring everyone in the business knows what is in progress.

Future Proof

With our continuous improvement strategy, along with over £600,000 a year of investment put back into the product, you can be sure you will always have the latest cutting edge technology to meet business needs.

Skills List

  • Security and Fraud Prevention
  • Local Area Networks
  • Wide Area Networks
  • Desktop Support
  • SIP Servers and stacks
  • SIP and RTP Issue Management
  • PCI Compliant Payment Solutions
  • CRM Database Integration
  • SIP Telephony
  • PCs and Thin client terminals
  • SQL databases
  • Complete Development Expertise
  • Global carrier origination and termination
  • Linux and Windows servers
  • Virtualisation VMWare, AZURE
  • High Availability and Business Continuity
  • Business Process and Workflow Automation
  • Web RTC
  • Carrier Origination and Termination
  • Call Centre Offshoring
  • Contact Centre Consultancy
  • Project Management
  • Speech Analytics
  • WorkForce Management

United Kingdom

PHONE 0330 159 6570

ADDRESS City View House, 5 Union Street,
Manchester, M12 4JD



PHONE 0753294785

ADDRESS P.O. Box 627, Mooloolaba, Queensland 4557

Send Us A Message!

WordPress Theme built by Shufflehound.

© Copyright - Trivoni Software Ltd, Registered Address City View House, 5 Union Street, Manchester, M12 4JD Company Registration Number 09816677 VAT Number 224522144  


Request Your FREE Demo

Simply complete the details below and we will get in touch to arrange your demo