We Listen to our Clients
Okay, we know support is not a feature, but it is probably one of the most important parts of the equation when looking at a new partner for your business. After-all it is the number one reason clients leave their existing suppliers and move to us, so why us?
1st Line Support
2nd Line Support
3rd Line Support
Features You Will Love
Fast Responsive Times
We guarantee fast support times, we take every case seriously and invest heavily in our support team. With a 98% customer satisfaction rating given by our clients, we strive to deliver the best business support we can.
Professional Service
We will partner with you to help you get the most out of the system. Tell us what you want to do and we will advise you how to achieve it.
Client
Your own portal will allow you to view your tickets and open cases, esnuring everyone in the business knows what is in progress.
Future Proof
With our continuous improvement strategy, along with over £600,000 a year of investment put back into the product, you can be sure you will always have the latest cutting edge technology to meet business needs.
Skills List
- Security and Fraud Prevention
- Local Area Networks
- Wide Area Networks
- Desktop Support
- SIP Servers and stacks
- SIP and RTP Issue Management
- PCI Compliant Payment Solutions
- CRM Database Integration
- SIP Telephony
- PCs and Thin client terminals
- SQL databases
- Complete Development Expertise
- Global carrier origination and termination
- Linux and Windows servers
- Virtualisation VMWare, AZURE
- High Availability and Business Continuity
- Business Process and Workflow Automation
- Web RTC
- Carrier Origination and Termination
- Call Centre Offshoring
- Contact Centre Consultancy
- Project Management
- Speech Analytics
- WorkForce Management