We Listen to our Clients
Okay, we know support isn’t a feature, but its probably one of the most important parts of the equation when looking at a new partner for your business. After-all it is the number 1 reason clients leave their existing suppliers and move to us, so why us?
1st Line Support
2nd Line Support
3rd Line Support
We are a team of experts
Features You Will Love
You Want it, We've Got it.
Fast Responsive Times
We guarantee fast support times, we take every case seriously and invest heavily in our support team. With a 98% customer satisfaction rating given by our clients, we strive to deliver the best business support we can.
Professional Service
We’ll partner with you to help you get the most of the system, tell us what you want to do, we will tell you the best way to achieve it.
Client
Get your own portal to view your tickets and open cases to make sure everyone in the business knows what is in progresss.
Future Proof
With our continuous improvement strategy and with over £600,000 / year of investment back into the product, you can be sure you will always have the latest cutting edge technology to meet business needs.
Skills List
- Security and fraud prevention
- Local area networks
- Wide area networks
- Desktop Support
- SIP Servers and stacks
- SIP and RTP issue management
- PCI compliant payment solutions
- CRM database integration
- SIP telephones and soft phones
- PCs and Thin client terminals
- SQL databases
- Complete Development Expertise
- Global carrier origination and termination
- Linux and Windows servers
- Virtualisation VMWare, AZURE
- High availability and business continuity
- Business process and workflow automation
- Web RTC
- Global carrier origination and termination
- Call centre offshoring
- Contact centre performance consultation
- Project Management
- Speech analytics
- Work Force Management