How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
AI Speech Analytics to understand the 'why' behind every call
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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We can’t wait to show you the impact that AI could have on your business.
Until then, why not check out some of our case studies and see how we have transformed business worldwide.
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MaxContact Empowers Dudley Council: A Success Story in Public Sector Efficiency
At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector. Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and…
12 Jul, 2024
Unveiling the State of UK Contact Centres: MaxContact’s 2024 Industry Benchmark Report
In an era where customer interactions can make or break a business, understanding the pulse of contact centre operations has never been more crucial. That’s why we’ve conducted an extensive survey of 500 UK contact centre leaders, spanning various sectors and organisation sizes, to bring you our 2024 Industry Benchmark Report. This comprehensive study delves…
3 Jul, 2024
UK Contact Centres Face Perfect Storm of Challenges, MaxContact Report Reveals
July 3rd, 2024 – Manchester, UK – A new report from MaxContact has unveiled the stark realities facing UK contact centres in 2024, with agents battling soaring workloads as the industry grapples with the emerging impact of AI technologies. The “2024 UK Contact Centre KPI Benchmarking Insights Report”, based on a survey of 500 contact…