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18 Jan, 2024
Manchester, UK – 18th January 2023 – MaxContact, a leading UK-based customer engagement software provider, announced its support of the UKNCCA 2024, an award programme recognising contact centre talent in the UK. Organisers, the CCMA (Call Centre Management Association), have added several new categories to the awards, including Sales Team Manager of the Year, Most…
3 Jan, 2024
Customer service teams are the unsung heroes of businesses; they have the power to transform ordinary transactions into extraordinary customer experiences. The importance of customer service teams can often be overlooked by businesses but is seen as a necessity by customers who demand instant and correct answers to their questions. How do businesses support their…
6 Dec, 2023
Engage Hub, the data-driven journey orchestration company, today announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact to help organisations maximise cost savings, service levels and efficiency in contact centres.