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A Guide to Answering Machine Detection (AMD)
Imagine this: you’re running an outbound call campaign, and 5% of your calls go unanswered. Well, according to our recent benchmark report, this is the reality for 29% of call centres. That’s a lot of wasted time and effort for your agents, not to mention a frustrating experience for potential customers. This is where Answering…
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Today, contact centres are sitting on a treasure trove of information that could revolutionise their operations. But how can leaders tap into this wealth of data to drive meaningful improvements? This question was at the heart of a recent presentation by Matthew Yates, VP of Engineering at MaxContact, during our Afterwork event. Yates, with his…
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Delivering Exceptional Customer Service in the Cloud. Customer expectations are at an all-time high and your contact centre is undoubtedly feeling the pressure. When communicating with companies, customers demand availability across multiple channels, and they want quick, efficient service. Traditional on-premise call centres with their siloed operations and limited multichannel options, may find themselves struggling…
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