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Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
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22 Aug, 2025
[OnDemand] BPO Pulse 2025 – in Conversation with HGS
BPO Industry Insights: AI Adoption, Geographic Expansion, and the Future of Outbound The BPO sector is experiencing significant transformation. Our independent survey of 100 UK BPO leaders reveals an industry at a tipping point, with AI adoption accelerating and new commercial models emerging. We recently explored these findings with Carrie Ramskill, COO of HGS UK…
27 Jun, 2025
[OnDemand] Scale Collections with AI Agents
Key Takeaways The collections landscape has reached a tipping point. Organisations face mounting pressure to maintain recovery rates whilst managing compliance obligations and operational costs. Traditional approaches—whether purely manual or rigidly automated—struggle to deliver the flexibility modern customers expect. Our recent webinar revealed how forward-thinking collections teams are addressing these challenges through conversational AI agents…
30 May, 2025
[OnDemand] When Humans Make the Difference: Finding the Balance in Contact Centre Operations
Key Takeaways The contact centre industry stands at a crossroads. While AI and automation promise operational efficiencies, the question isn’t whether to adopt these technologies—it’s knowing when human intervention delivers superior outcomes. Our recent webinar explored this critical balance, featuring insights from consumer research and practical demonstrations of how intelligent systems can support, rather than…
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