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How MaxContact can help you get ahead in your sector
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Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Until then, why not check out some of our case studies and see how we have transformed business worldwide.
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MaxContact Empowers Dudley Council: A Success Story in Public Sector Efficiency
At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector. Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and…
12 Jul, 2024
Unveiling the State of UK Contact Centres: MaxContact’s 2024 Industry Benchmark Report
In an era where customer interactions can make or break a business, understanding the pulse of contact centre operations has never been more crucial. That’s why we’ve conducted an extensive survey of 500 UK contact centre leaders, spanning various sectors and organisation sizes, to bring you our 2024 Industry Benchmark Report. This comprehensive study delves…
3 Jul, 2024
UK Contact Centres Face Perfect Storm of Challenges, MaxContact Report Reveals
July 3rd, 2024 – Manchester, UK – A new report from MaxContact has unveiled the stark realities facing UK contact centres in 2024, with agents battling soaring workloads as the industry grapples with the emerging impact of AI technologies. The “2024 UK Contact Centre KPI Benchmarking Insights Report”, based on a survey of 500 contact…
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