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At MaxContact’s ‘Afterwork’ community event, Jonty Pearce, the Founder of Call Centre Helper, shared his top three predictions for the future of the contact centre industry. While making predictions can be a bit daunting, especially in such a rapidly evolving field, Pearce believes that by examining past trends and current data, valuable insights can be…
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Fostering Innovation in a Hybrid Working Environment: Insights from Industry Leaders
The shift to hybrid working models has presented both challenges and opportunities for driving innovation in contact centres. In a webinar hosted by the Call Centre Management Association (CCMA), industry leaders gathered to share their experiences and insights on this topic. The panel featured Leigh Hopwood, CEO of CCMA, Louise Walsh, Chief Customer Contact Officer…
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