Industries

How MaxContact can help you get ahead in your sector

- BPO

- Public Sector

- Tech & Telecoms

- Financial Services

- Utilities

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Sales

- Debt Resolution

- Customer Service

- Employee Experience

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Thanks, let’s stay in touch

Thank you for letting us know, it’s great news that you’re interested in MaxContact. I’ll keep you on my radar, but leave you alone for a few weeks and get back in contact soon to see if I can help.

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9 Sep, 2025

The Contact Rate Crisis: How Manual Debt Collection Is Costing More Than You Think 

The challenge is clear: Debt collection operations face a growing dilemma. Customer debt levels are at record highs, yet traditional collection methods are becoming less effective and more expensive. For teams managing high-volume recovery operations, this creates mounting pressure to do more with the same resources – often leading to frustrated agents and disappointing results. …

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5 Sep, 2025

[OnDemand] MaxContact AI Roadmap Webinar: The Future of Contact Centres

AI Contact Centres Are Here: MaxContact’s Roadmap to 2026 The contact centre industry is changing fast. AI has moved past the hype and into real business value. Our latest roadmap webinar revealed how MaxContact is leading this transformation. The shift from cost centre to strategic asset Contact centres are no longer just cost centres. They’re…

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22 Aug, 2025

[OnDemand] BPO Pulse 2025 – in Conversation with HGS

BPO Industry Insights: AI Adoption, Geographic Expansion, and the Future of Outbound The BPO sector is experiencing significant transformation. Our independent survey of 100 UK BPO leaders reveals an industry at a tipping point, with AI adoption accelerating and new commercial models emerging. We recently explored these findings with Carrie Ramskill, COO of HGS UK…

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