Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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Read our story so far and how we do things differently.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

The Impact of AI in the Contact Centre: Insights from Industry Leaders


In the evolving world of contact centres, AI has become more than just a tech trend; it’s changing how businesses connect with customers. At MaxContact, we’ve seen the impact firsthand, from contact centre leaders to agents, and down to the customers they interact with.

AI isn’t just automating tasks; it’s reshaping the way contact centres operate. From predictive analytics to natural language processing, AI is making contact centres more efficient. The big question is not whether AI will be a player – it’s about understanding how it will influence different parts of contact centre operations.

We’ve combed through the MaxContact archives, gathering the top thoughts on AI from industry experts featured in our previous webinars and podcasts. Hear what thought leaders in the industry have to say on how AI is changing the landscape.