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Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
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Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Download our free Voice of the UK Consumer Report
Our in-depth report, based on a survey of over 1,000 UK consumers who have interacted with contact centres in the last 18 months, provides crucial insights into what customers truly expect and value in 2025. Understand what matters most to your customers and align your contact centre strategy accordingly.
What’s inside the report?
- ▪️ Comprehensive analysis of consumer preferences in contact centre interactions
- ▪️ Key findings on customer expectations regarding response times, issue resolution, and channel preferences
- ▪️ Detailed insights on the balance between technological efficiency and human interaction
- ▪️ Consumer attitudes toward AI, chatbots, and automated systems
- ▪️ Actionable recommendations to enhance customer satisfaction and build loyalty
Download your free copy of The Voice of the UK Consumer report today and discover what your customers really want from your contact centre in 2025.
Why download the Voice of the UK Consumer report?
- ▪️ Understand evolving customer expectations: Gain direct insights into what UK consumers value most in their contact centre experiences
- ▪️ Optimise your channel strategy: Learn which contact methods customers prefer and why
- ▪️ Balance technology and human touch: Discover where automation adds value and where human agents remain essential
- ▪️ Enhance customer satisfaction: Implement evidence-based strategies that address actual consumer preferences
- ▪️ Future-proof your contact centre: Align your development roadmap with emerging consumer trends and expectations
Who is this report for?
- ▪️ Customer experience directors and managers
- ▪️ Contact centre leaders and team supervisors
- ▪️ Operations and service delivery leaders
- ▪️ Digital transformation specialists
- ▪️ Business leaders responsible for customer service strategy
"This report captures the authentic voice of UK consumers, revealing exactly what they expect from contact centres in 2025. Essential reading for any business looking to align their service strategy with real customer preferences and build lasting loyalty."
Ben Booth, CEO, MaxContact
