Rethinking Contact Strategies in the Age of AI

From AI Assistants to AI Agents - understand the forces reshaping contact and how to turn them into your competitive advantage.

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📅 Thursday 23rd October, 1:30pm (BST)

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Speakers:

Kayleigh Tait, Marketing Director

Matthew Yates, VP Engineering

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Today’s customers expect fast, frictionless and personalised service - on their terms, through their preferred channel, and at any hour. At the same time, AI assistants and call-screening technologies are changing how people choose to connect with businesses.

Join MaxContact for a practical session exploring how AI Agents can help you rethink your entire contact strategy - inbound, outbound and self-serve - so you can stay connected, compliant and competitive in the age of AI.

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What We’ll Cover

The new reality: Customer expectations are rising

Why speed, self-service and personalisation now define the customer experience - and what that means for contact centres.

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The technology shift: AI assistants and call screening

How consumer tech is changing when and how people answer, and why traditional outbound strategies are no longer enough.

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The solution: AI Agents for inbound, outbound and self-serve

Understand what AI Agents are - and how they deliver faster resolutions, lower costs and better CX across every interaction.

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Outbound reinvented

See how to design smarter outreach strategies that work with AI screening to improve connect rates and customer trust.

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Inbound and self-serve reimagined

Discover how AI Agents can greet, verify and resolve customer queries instantly, giving people 24/7 access without added headcount.

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The ROI of AI

Real results from businesses already seeing efficiency gains, lower cost-per-resolution and higher customer satisfaction with MaxContact AI Agents.

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Demo - watch AI Agents in action - managing inbound, outbound and self-serve interactions.

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Why Attend

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You’ll leave this session with:

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✅ A clear understanding of how customer expectations and AI are reshaping contact.

✅ Practical steps to adapt your strategy for today’s inbound, outbound and self-serve journeys.

✅ A framework for using AI Agents to deliver measurable results - faster responses, lower costs, happier customers.

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👉 Register now to secure your spot.

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