What’s Next for the Contact Centre:
The MaxContact 2026 Product Roadmap
The contact centre is evolving faster than ever - driven by rising costs, changing customer behaviour, and rapid advances in AI. But knowing where to start (and what to prioritise) isn’t always clear.
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In this 45-minute webinar, we’ll share how we’re thinking about the future of the contact centre, the challenges teams are facing today, and how MaxContact is evolving to support the shift from manual operations to more intelligent, autonomous engagement.
We’ll also walk through recent product releases and spend time on what’s coming in 2026.
What this webinar covers:
Welcome & introduction
The reality today
The key challenges we’re seeing across modern contact centres and why traditional approaches are under pressure
The contact centre evolution
From manual to enabled to autonomous: what’s changing, what’s staying human, and how teams can progress safely
What we’ve delivered recently
A look at the latest MaxContact enhancements already helping teams reduce effort and improve outcomes. Including AI Agents & AI Assist
What’s coming in 2026
An overview of our product roadmap themes and the new capabilities shaping the next generation of contact centres. Including Real-Time Agent Assist and Auto QA
Live Q&A
Your questions, insights, and feedback
Who should watch
- Contact centre leaders and operations managers
- Heads of CX, sales, service, or collections
- Teams exploring AI but unsure where to start
- Existing MaxContact customers wanting visibility into what’s next
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