Stop the Guesswork: Using Conversation Analytics to Plan Smarter for 2026

What this webinar covers:

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December is the perfect time to step back, review performance and reset for the year ahead.

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But too many teams are still relying on dashboards, gut feel and guesswork to explain what’s driving success — and what’s holding them back.

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In this webinar, we’ll show you how Conversation Analytics helps contact centre leaders get clarity fast. You’ll see the real use cases teams have used this year to improve performance, strengthen compliance and make smarter decisions.

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You’ll learn how to:

• Understand the real reasons behind short calls and low conversion
• Spot vulnerability early and protect customers more consistently
• Fix mis-dispositioned calls that skew your reporting
• Automatically surface SARs, complaints and data breaches
• Build a business case for refreshing poor-quality data
• Coach more effectively using insight, not assumption

We’ll also walk through how to uncover each insight in the platform, step-by-step, so you can apply it immediately as part of your 2026 planning.

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Why join in December?

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• Review what really happened in 2025
• Spot patterns, risks and opportunities you might have missed
• Go into 2026 with clearer priorities and stronger decision-making
• Learn practical workflows that your team can start using straight away

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What you’ll leave with:

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A sharper understanding of how Conversation Analytics helps you review performance, identify what needs to change, and build a smarter contact strategy for 2026.

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📅 Thursday 4th December

⏱️11:30am

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