Stop the Guesswork: Using Conversation Analytics to Plan Smarter
A practical session to help you uncover key insights to drive your business forward.
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What this webinar covers:
In this webinar, we’ll show you how Conversation Analytics helps contact centre leaders get clarity fast. You’ll see the real use cases teams have used this year to improve performance, strengthen compliance and make smarter decisions.
You’ll learn how to:
- Understand the real reasons behind short calls and low conversion
- Spot vulnerability early and protect customers more consistently
- Fix mis-dispositioned calls that skew your reporting
- Automatically surface SARs, complaints and data breaches
- Build a business case for refreshing poor-quality data
- Coach more effectively using insight, not assumption
We’ll also walk through how to uncover each insight in the platform, step-by-step, so you can apply it immediately as part of your 2026 planning.
What you’ll leave with:
A sharper understanding of how Conversation Analytics helps you review performance, identify what needs to change, and build a smarter contact strategy for 2026.
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What's Next for the Contact Centre? MaxContact 2026 Roadmap
The contact centre is evolving faster than ever - driven by rising costs, changing customer behaviour, and rapid advances in AI. But knowing where to start (and what to prioritise) isn’t always clear.
Stop the Guesswork: Plan Smarter for 2026
A practical session to help you uncover key insights to drive your business forward.
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Rethinking Contact Strategies in the Age of AI
Key Takeaways from Our Latest Webinar
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