How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Workforce Management Brochure
Forecasts you can trust
Use statistics to generate accurate, efficient and cost-effective workforce schedules. Build ‘what if’ scenarios – e.g. ‘what resources would I need to deliver X level of performance’ – to equip your business with the knowledge to grow.
Cut staff churn and recruitment costs
Predictive analytics means you always have the correct balance of users and skills to meet day-to-day demands and SLA targets. The result? Greater employee satisfaction, improved retention and reduced recruitment costs.
Easy scheduling – shared in a click
Automate mundane tasks like shift creation. Generate forecasts and schedules in minutes. Rotas are shared at the click of a button via email, SMS or calendar integration.
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